CSoft India Support

1.

2.

Support Team in India
CSoft India
SL
Name
Designation
No. of years in CSoft
Total Work Experience
1
Arun Talukdar
Sr. Manager Technical
13 Years
16 Years
2
Avijit Nath
Manager Technical
2 Years
15 years
3
Pradipta Sinha
Sr. Technical Executive
7 years
19 years
4
Kamelia Chaki
Technical Executive
4 years
5 Years

3.

CSoft India
Knowledge of nanoCAD Products
Arun Talukdar
Knowledge of nanoCAD Products
12
Arun Talukdar
10
8
8
8
7
6
5
4
2
0
Knowledge
Demo
Troubleshooting
Nanocad Plus & Pro
Mechanica
Construction
3D Scan
10
8
7
10
8
8
7
7
5
6
5
5
Knowledge
Demo
Troubleshooting

4.

CSoft India
Knowledge of nanoCAD Products
Avijit Nath
Knowledge of nanoCAD Products
9
8
Avijit Nath
7
6
5
4
3
2
1
0
Knowledge
Demo
Troubleshooting
Nanocad Plus & Pro
Mechanica
Construction
3D Scan
8
7
6
7
6
5
7
6
5
5
5
5
Knowledge
Demo
Troubleshooting

5.

CSoft India
Knowledge of nanoCAD Products
Pradipta Sinha
Knowledge of nanoCAD Products
9,2
9
Pradipta Sinha
8,8
8,6
8,4
8,2
8
7,8
7,6
7,4
Installation
Server Installation
Trouble shooting
Nanocad Plus & Pro
Mechanica
Construction
3D Scan
9
9
8
9
9
8
9
9
8
9
9
8
Installation
Server Installation
Trouble shooting

6.

CSoft India
Knowledge of nanoCAD Products
Kamelia Chaki
Knowledge of nanoCAD Products
8
7
Kamelia Chaki
6
5
4
3
2
1
0
Knowledge
Demo
Troubleshooting
Nanocad Plus & Pro
Mechanica
Construction
3D Scan
7
6
6
5
5
4
5
5
4
5
5
4
Knowledge
Demo
Troubleshooting

7.

CSoft India
Additional Knowledge
Particulars
Arun
Avijit
Kamelia
Pradipta
AutoCAD
100%
85%
80%
50%
MEP
80%
50%
30%
0
HVAC Design
80%
30%
0
0
Revit
90%
30%
0
0
AutoLISP
80%
50%
30%
0
ArcGIS
20%
80%
0
0
AutoCAD Map 3D
20%
85%
0
0
PCI Geomatica
0%
90%
0
0
ERDAS Imagine & MapInfo
0%
90%
0
0
100%
75%
40%
0
0%
0%
0%
100%
CAD Project ( 2D & 3D)
FLEXlm license management, AWS Server maintenance, FTP, MySQL
Server Set up, VPN Configuration, Firewall configuration,
Troubleshooting WAN and LAN, SQL Server, Visual Studio

8.

Current Support
CSoft India
Particulars
Arun
Avijit
Kamelia
Pradipta
International Support of CSoft Products to Customers including
WiseImage, RasterID, WiseImage FM
30%
30%
30%
10%
Testing of CSoft Products
30%
30%
30%
10%
Coordinating with CSoft Russia
100%
0%
0%
0%
Bug Listing
100%
0%
0%
0%
WiseImage & other CSoft product support ticket management
30%
30%
30%
10%
nanoCAD ticket management
30%
30%
30%
10%
Video for marketing
90%
10%
0%
0%
Presales Demo
70%
15%
15%
0%

9.

Qualification
CSoft India
Particulars
Diploma in Mechanical Engineering
Computer Application ( Networking/Business System/C
Language)
Bachelor of Technology in Mechanical Engineering
Diploma in HVAC System Design
Certificate in AutoLISP, Revit and SolidWorks
Bachelor of Computer Application
Certificate Course on AutoCAD
Certificate Course on VB.Net and ASP.Net
CISCO Certification
Red Hat Linux from RGIn4matics
Arun
Avijit
Kamelia
Pradipta