Guest cycle – departure

1. GUEST CYCLE – DEPARTURE

HOTEL MANAGEMENT
GUEST CYCLE – DEPARTURE

2.

PRE
ARRIVAL
POST DEPARTURE
ARRIVAL
GUEST CYCLE
DEPARTURE
ON
PROPERTY

3. DEPARTURE

1
• WELCOME THE GUEST
2
• ASK THE GUEST NAME AND
ROOM NUMBER
3
• ARCHIVE GUEST CARD
4
• CHECK FOR UNREAD
MESSAGES
5
• INITIATE THE GUEST
FOLIO
6
• PRESENT IT TO THE GUEST

4. DEPARTURE

7
• ASK THE GUEST ABOUT
RECENT CHARGES
(MINIBAR, ROOM SERVICE)
8
• CONFIRM MOP
9
• CLOSE THE GUEST
BALANCE AND CHECK
THE GUEST OUT
10
• ASK FOR GUEST FEEDBACK
11
• OFFER LUGGAGE
ASSISTANCE
12
• WARM AND SINCERE
FAREWELL

5. Guest Folio - Sample

6. Express Check-Out

7.

PRE
ARRIVAL
POST DEPARTURE
ARRIVAL
GUEST CYCLE
DEPARTURE
ON
PROPERTY

8. Guest Feedback - Questionnaire

9. GUEST CYCLE – on property

HOTEL MANAGEMENT
GUEST CYCLE – ON PROPERTY

10.

PRE
ARRIVAL
POST DEPARTURE
ARRIVAL
GUEST CYCLE
DEPARTURE
ON
PROPERTY

11. FRONT OFFICE – Ongoing Responsibilities

PROVIDING INFORMATION
MAIL/MESSAGES HANDLING
TELEPHONE SERVICES
INTERDEPARTMENTAL COMMUNICATIONS
GUEST SERVICES
GUEST RELATIONS
SECURITY FUNCTIONS
COMMUNICATIONS WITH FO TEAM

12. FRONT OFFICE – Security Functions

SAFE DEPOSIT
BOXES
ACCESS CONTROL
PROTECTION OF
FUNDS
LOST AND FOUND
EMERGENCY
PROCEDURES