Food and beverage overview

1. FOOD AND BEVERAGE OVERVIEW

HOTEL MANAGEMENT
FOOD AND BEVERAGE
OVERVIEW

2. FOOD AND BEVERAGE OUTLETS FULL SERVICE HOTEL

ALL DAY DINING
NATIONAL CUISINE
FINE DINING
BARs (LOBBY, POOL, JUICE)
LOUNGEs
ROOM SERVICE
MINIBARS
BANQUET ROOMs
BBQs

3. FOOD AND BEVERAGE Hotel Specifics

FOOD AND BEVERAGE
HOTEL SPECIFICS
FOREIGN GUESTS
VEGETARIANS
CHILDREN
BUSINESSMEN

4. FOOD AND BEVERAGE Types of Service

FOOD AND BEVERAGE
TYPES OF SERVICE
A LA CARTE
BUFFET
SET MENU

5. FOOD AND BEVERAGE Room Service

FOOD AND BEVERAGE
ROOM SERVICE

6. FOOD AND BEVERAGE Breakfast

FOOD AND BEVERAGE
BREAKFAST
CONTINENTAL
AMERICAN
ENGLISH
BUFFET

7. FOOD AND BEVERAGE Minibars

FOOD AND BEVERAGE
MINIBARS

8. FOOD AND BEVERAGE Organizational Chart

FOOD AND BEVERAGE
ORGANIZATIONAL CHART
F&B DIRECTOR
EXECUTIVE CHEF
SOUS CHEF
PASTRY CHEF
BANQUET CHEF
ASSISTANT F&B DIRECTOR
CHIEF
STEWARD
STEWARDS
BANQUET
MANAGER
ROOM SERVICE
MANAGER
BAR/BEVERAGE
MANAGER
RESTAURANT
MANAGER
BANQUET
CAPTAIN
ROOM SERVICE
CAPTAIN
BAR TENDER
RESTAURNT
SUPERVISOR
WAITERS
ORDER TAKER
WAITERS
WAITERS
HOSTESS
WAITERS

9. FOOD AND BEVERAGE SERVICE

HOTEL MANAGEMENT
FOOD AND BEVERAGE
SERVICE

10. FOOD AND BEVERAGE CYCLE

Purchasing
Cleaning after
consumption
Storing
Consuming
Issuing
Serving
Cooking and
preparing
Prepare for
service

11. FOOD AND BEVERAGE Preparing for Service

FOOD AND BEVERAGE
PREPARING FOR SERVICE
FURNITURE ARRANGEMENT
SET THE TABLE FABRICS
DECORATIONS ARRANGEMENT
PUT THE PLATES
PUT THE CUTLERY
GLASSWARE ARRANGEMEMT

12. FOOD AND BEVERAGE Guest Cycle

FOOD AND BEVERAGE
GUEST CYCLE
1.
TABLE RESERVATION
5.
TAKING ORDER
2.
GREETING THE GUEST
6.
TABLE SERVICE
3.
SEATING THEGUEST
7.
FINAL BILLING
4.
RECOMMENDATIONS
8.
FAREWELL

13. FOOD AND BEVERAGE Guest Cycle – Table Reservation

FOOD AND BEVERAGE
GUEST CYCLE – TABLE RESERVATION

14. FOOD AND BEVERAGE - Guest Cycle Greeting, Seating, Recommendations

FOOD AND BEVERAGE - GUEST CYCLE
GREETING, SEATING, RECOMMENDATIONS

15. FOOD AND BEVERAGE Guest Cycle – Taking Order

FOOD AND BEVERAGE
GUEST CYCLE – TAKING ORDER
LISTEN AND CLARIFY
MAKE A NOTE
REPEAT AN ORDER
NOTIFY ON COOKING
TIME
THANK THE GUEST
OPEN GUEST FOLIO

16. FOOD AND BEVERAGE Guest Cycle – Table Service

FOOD AND BEVERAGE
GUEST CYCLE – TABLE SERVICE

17. FOOD AND BEVERAGE Guest Cycle – Final Billing

FOOD AND BEVERAGE
GUEST CYCLE – FINAL BILLING

18. FOOD AND BEVERAGE Room Service

FOOD AND BEVERAGE
ROOM SERVICE
TAKING ORDER
FOOD DELIVERY
ENTERING THE ROOM
GREETING
GUEST SERVICE
BILLING
FAREWELL
LEAVING THE ROOM