Hotel organization

1. HOTEL ORGANIZATION

HOTEL MANAGEMENT
HOTEL ORGANIZATION

2. Mission statement

MISSION STATEMENT
GUESTS
OWNERS
EMPLOYEES
COMMUNITY

3. MISSION Statement – sample Hilton Worldwide

MISSION STATEMENT – SAMPLE
Hilton Worldwide

4. Corporate community engagement

CORPORATE COMMUNITY ENGAGEMENT
BENEFITS FOR COMMUNITIES
• Access to jobs and livelihood
development
• Environmental improvement
• Health and education
improvement
• Infrastructure and facilities
investment
• Conservation of local heritage

5. ORGANIZATIONAL statements

ORGANIZATIONAL STATEMENTS
VISION
MISSION
OBJECTIVES
ACTION PLAN

6. vision statement– sample Marriott International

VISION STATEMENT– SAMPLE
Marriott International

7. ORGANIZATIONAL statements

ORGANIZATIONAL STATEMENTS
VISION
MISSION
OBJECTIVES
ACTION PLAN

8. Objectives – criteria

OBJECTIVES – CRITERIA
S
• SPECIFIC
M
• MEASURABLE
A
• ACHIEVABLE
R
• RELEVANT
T
• TIME BOUNDED

9. Hotel Objectives – samples

HOTEL OBJECTIVES – SAMPLES
By the end of 2017 increase the hotel’s average
occupancy above the previous year’s level by 2%.
Within the year 2018 increase the amount of repeat
customers by10%

10. ORGANIZATIONAL statements

ORGANIZATIONAL STATEMENTS
VISION
MISSION
OBJECTIVES
ACTION PLAN

11. Department goals - samples

DEPARTMENT GOALS - SAMPLES
• Sales - Increase the
client base of the hotel
by 15% during the year.
• HR - Find at least three
qualified applicants for
each position that needs
to be filled during this
year.

12. Department strategies - samples

DEPARTMENT STRATEGIES - SAMPLES
• Sales - Keep in contact with
the local chamber of
commerce to be sure the
hotel is aware of all new
businesses in the area.
• HR - Cultivate local labor
sources, including schools,
state employment offices,
and training centers to
help ensure that the hotel
finds the best possible job
candidates.

13. HOTEL DIVISIONS

ROOMS
FOOD AND BEVERAGE
ENGINEERING AND MAINTENANCE
SECURITY
SALES AND MARKETING
HUMAN RESOURCES
FINANCE AND ACCOUNTING
OTHER DIVISIONS

14. HOTEL MANAGEMENT - STRUCTURE

MANAGER ON
DUTY
GENERAL
MANAGER
DEPARTMENT
HEAD
SHIFT LEADER
SHIFT LEADER
NIGHT
MANAGER
DEPARTMENT
HEAD
SUPERVISOR

15. HOTEL MANAGEMENT - FUNCTIONS

PLANNING
ORGANIZING
DIRECTING
COORDINATING
CONTROLLING

16. ROOMS DIVISION

FRONT OFFICE
RESERVATIONS
HOUSEKEEPING
UNIFORMED
SERVICE
COMMUNICATIONS
GUEST
RELATIONS

17. UNIFORMED SERVICE

CONCIERGE
BELL ATTENDANT
DOOR ATTENDANT
VALET PARKING ATTENDANT
TRANSPORTATION PERSONNEL
BUTLER

18. ORGANISATION CHART HOUSEKEEPING (LARGE HOTEL, sample)

ORGANISATION CHART
HOUSEKEEPING (LARGE HOTEL, SAMPLE)
EXECUTIVE
HOOUSEKEEPER
ASSISTANT
EXECUTIVE
HOUSEKEEPER
FLOOR
SUPERVISOR
PUBLIC AREA
SUPERVISOR
COORDINATOR
LINEN/UNIFORM
SUPERVISOR
LAUNDRY
SUPERVISOR
ROOM
ATTENDANT
PUBLIC AREA
ATTENDANT
HOUSEMEN
LINEN ROOM
ATTENDANT
VALET/LAUNDRY
ATTENDANT

19. Organization Chart Rooms Division (Large Hotel, sample)

ORGANIZATION CHART
ROOMS DIVISION (LARGE HOTEL, SAMPLE)
ROOMS DIVISION
MANAGER
FRONT OFFICE
MANAGER
SERVICE MANAGER
FRONT DESK
AGENTS
SWITCHBOARD
OERATORS
DOOR ATTENDANTS
BELL ATTENDANTS
RESERVATIONS
AGENTS
CASHIERS
CONCIERGE
TRANSPORTATION
PERSONNEL
NIGHT AUDITORS
EXECUTIVE
HOUSEKEEPER
INSPECTORS
ROOM ATTENDANTS

20. FOOD AND BEVERAGE DIVISION

KITCHEN(s)
RESTAURANT(s)
BAR(s)
BANQUETING
ROOM SERVICE
MINIBARS

21. ORGANIZATION CHART Food and Beverage (large hotel, sample)

ORGANIZATION CHART
FOOD AND BEVERAGE (LARGE HOTEL, SAMPLE)
F&B DIRECTOR
ASSISTANT F&B
DIRECTOR
EXECUTIVE CHEF
SOUS CHEF
PASTRY CHEF
BANQUET CHEF
CHIEF
STEWARD
STEWARDS
BANQUET
MANAGER
ROOM SERVICE
MANAGER
BAR/
BEVERAGE
MANAGER
RESTAURANT
MANAGER
BANQUET
CAPTAIN
ROOM SERVICE
CAPTAIN
BAR TENDER
RESTAURNT
SUPERVISOR
WAITERS
ORDER TAKER
WAITERS
WAITERS
HOSTESS
WAITERS

22. Organization Chart Management Positions (Large Hotel, sample)

ORGANIZATION CHART
MANAGEMENT POSITIONS (LARGE HOTEL, SAMPLE)
GENERAL
MANAGER
EXECUTIVE
ASSISTANT
PERSONNEL
DIRECTOR
ASSISTANT
CHIEF
ENGINEER
CONTROLLER
ASSISTANT
CONTROLLER
ASSISTANT
PURCHASING
MANAGER
FOOD AND
BEVERAGE
DIRECTOR
SECURITY
DIRECTOR
ASSISTANT
EXECUTIVE CHEF
CREDIT
MANAGER
SOUS CHEF
ACCOUNTS
RECEIVABLE
MANAGER
ACCOUNTS
PAYABLE
MANAGER
BANQUET CHEF
PAYMASTER
HEADCASHIER
AUDITOR
STOREROOM
MANAGER
PASTRY CHEF
RESTAURANT
MANAGERS
BEVERAGE
DIRECTOR
SALES DIRECTOR
ASSISTANT
PR DIRECTOR
CONVENTION
SERVICE
DIRECTOR
ASSISTAND F&B
DIRECTOR
F&B
CONTROLLER
DIRECTOR OF
MARKETING
AND SALES
ROOM SRVICE
MANAGER
CATERING
DIRECTOR
CATARING SALES
MANAGER
BANQUET
MANAGER
ASSISTANT
EXECUTIVE
STEWARD
ASSISTANT
ROOM DIVISION
MANAGER
FRONT OFFICE
MANAGER
RESERVATIONS
MANAGER
CHIEF OPERATOR
NIGHT MANAGER
SERVICE
MANAGER
EXECUTIVE
HOUSEKEEPER
ASSISTANT
GARAGE
MANAGER

23. CLASSIFYING FUNCTIONAL AREAS

REVENUE CENTERS
SUPPORT CENTERS
FRONT OF THE HOUSE
HEART OF THE HOUSE
OPERATIONS DPT
SUPPORT DPT