Kaspi H68NL Technical Availability Analysis

1.

Kaspi H68NL Technical Availability Analysis
Author: GRGBanking
Date: 19/10/2020

2.

Contents
1
TAR Overview
2
Analysis
3
Correction

3.

Technical Availability Rate TAR Overview
Kaspi H68NL Monthly TAR
1,00
96,9%
97,4%
97,3%
97,1%
96,7%
0,95
94,5%
94,7%
94,8%
95,4%
Jun
Jul
Aug
Sep
0,90
0,85
0,80
Jan
Feb
Mar
Apr
May
Remark Data was provided by Bank
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4.

TAR in August and September
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5.

Hardware Error Analysis--Barcode reader
Barcode reader affected 1.25% of total TAR in September
From supplier’s analysis of broken barcodes, confirmed CMOS sensor
failed.
Below are recommended solution to improve Barcode reader
availability:
1) Turn off green aimer and only make red light always on, this
working mode already installed in all online machines
2) Prepare more and enough spare barcode reader locally which
allow to replace barcode reader once it’s broken
3) Power off machines which are not working for 24 hours during the
non-operational time
4) Test Mindeo barcode ES4650-SR, we already developed SP and
barcode holder to support it.
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6.

Hardware Error Analysis--Upper Unit Jam
Upper Unit Jam affected 0.73% of total TAR in Sep
By checking log, video and making detailed
investigation, more than 80% of Upper units jam
cases were caused by mal-operations by customers
Below are recommended solutions to reduce Upper
Unit Jam cases:
1) Suggest Kaspi to provide pictures, animation to
guide customers to operate ATM properly. Kaspi
added new voice instruction and tested on
machines, but looks like it doesn’t help
2) Suggest branch manager or teller teach and
instruct customers to be familiar with ATM
operation
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7.

Hardware Error Analysis -- Non Operational Cassettes
Non Operational Cassettes affected 0.79% of total
TAR in September
Using unqualified cassettes by cash center, violent
transportation and improper operation by CIT are the
root cause.
Can’t lock
Skew
Below are recommended solutions to reduce Non
Operational Cassettes cases:
1) Check cassettes before loading to make sure
cassettes themselves are qualified
2) Need CIT to operate and transit properly according
to the instruction
3) Need CIT to assign more engineers to implement
encashment in time to reduce breakdown time
4) Prepare more and enough spare cassettes for
circulating
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8.

Hardware Error Analysis--AC Full
AC full Cassettes affected 0.47% of total TAR in
September
Below are recommended solutions to improve AC
availability:
1) Check cassettes before loading to make sure
cassettes themselves are qualified
2) Repair teeth broken AC/RC, can reduce retract
and dispense reject notes to AC, refer to next
slide
3) Need CIT to assign more engineers to replace
AC in time when it’s full
4) Test new AC with higher capacity, use them in
the near future which can decrease the
frequency of AC full
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New AC with more than 2000 capacity
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9.

Hardware Error Analysis-- Cassette Jam
Cassette Jam affected 0.34% of total TAR in September
By checking log and making detailed investigation, most
cassette Jam by using unqualified cassettes with broken
teeth. Cassettes teeth was broken by violent
transportation and improper operation by CIT or cash
center. AC/RC can still work after teeth were broken, but
they can easily cause Jam.
Below are recommended solutions to reduce Cassettes
Jam and increase availability:
1) Check cassettes before loading to make sure
cassettes themselves are qualified without teeth
broken
2) Need CIT and cash center to operate and transit
cassettes properly
3) Need CIT to assign more engineers to replace
cassettes in time when cassettes are Jam
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Temporary Solution
① first use cutting nippers to cut the
broken teeth.
② use file and abrasive paper to make the
surface very smooth
Before
After
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10.

Hardware Error Analysis--No network, No city power
No network affected 0.36% of total TAR in September, and No city power
affected 0.16% of total TAR in September
Network and City Power are not related to ATM hardware. It’s incorrect to
count them for hardware error, should be excluded from downtime
From August, Bank agreed and chose Atyrau as a pilot group to use new
formula to exclude no network and no city power.
Highly recommend bank to implement the new formula for whole machines.
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11.

Hardware Error Analysis--No Tickets
18-Aug Number of No ticket
TAR
machines
0
8
0-10%
1
10%-20%
1
20%-30%
5
30%-40%
6
40%-50%
9
50%-60%
11
60%-70%
16
70%-80%
14
80%-90%
29
90%-96%
37
Total
137
On 18 August, a total of 137 machines without ticket which TAR
lower than 96%. No ticket means that Neoservice engineer do
not know what happened on those machines, and could not fix
the HW error timely.
It’s incorrect to count all related downtime by hardware error,
should be excluded.
Below are recommended solutions to reduce No ticket issues:
1) Bank should investigate the rout cause and optimize the
ticket procedure, and report ticket properly
2) Need CIT to assign more engineers to implement
encashment in time, and report to Bank/Neoservcie in
case of any error
3) Need Neoservice to pay more attention on those machines
with low TAR everyday, and make improvement plan on
second day
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12.

TAR Correction
TAR from Jan-May are higher than 96%, so
we did not correct the TAR(after correction,
will be higher than 98%);
We started correction from June, after
correction TAR in June was higher than
96.4%, in July was higher than 96.5%, in
August was higher than 97.7%, in
September was higher than 97.6%
1.
2.
3.
4.
5.
Exclude 80% of upper unit jam
Exclude all no network
Exclude all no city power
Exclude all non-operational cassettes
Exclude all cassette Jam
Kaspi H68NL June, July, Aug & Sep Corrected TAR
100%
96,9%
97,4%
96,7% 96,4%
96,5%
97,7%
97,6%
94,5%
94,7%
94,8%
95,4%
Mar April May Jun
July
Aug
Sep
97,3%
97,1%
95%
90%
85%
80%
Jan
Feb
Last but not least, GRG and our local partner Neoservice will continue
providing best support to Kaspi and continue improving recycler performance.
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13.

Thank you
ADDRESS:
9,11 Kelin Road, Science City, High-tech Industrial Development Zone,
Guangzhou, China 51663
WEBSITE:
www.GRGBanking.com/en
EMAIL:
[email protected]
TEL:
+86 20 6287 8545