Learning to lead

1. January 31, 2014

Learning to Lead
January 31, 2014
Day One
Welcome

2.

Modules
Vision & Core Values
Valuing Differences
Communication
Process
Improvement
• Problem Solving
• Empowerment
• Cross-Cultural
Communication
• Performance
Management
• Customer Loyalty

3. Competency Based Model

Skill
Paradigms
Knowledge

4. Performance Checks & Assessments

Performance Checks & Assessments
Look for the Check Mark

5. Learning Methods

Facilitator led
Self paced
Team teach
Simulation
Video
Discussion

6. Learn-Understand-Teach

Teach
Understand
Learn

7. Create Your Own Name Tent

• 5 minutes to draw
• 3 minutes per person to
introduce yourself at your table

8. Pre-Test

• Complete the Pre-test column, both
sides.
• You have 10 minutes.

9. Self-Assessment

• Review in your self-assessment
• Share with your coaching partner
• You have 10 minutes

10. Roles & Responsibilities

Roles & Responsibilities
facilitator
recorder
spokesperson
• help keep
group on
task and
on time;
invites all
to
participate
• capture
group’s
ideas on a
flip chart;
use their
words, not
just yours!
• report
your
group’s
discussion
comments

11. Agenda

Class Daily 8:30 – 6:00 “ish”
• Breaks – about 10 am and 3 pm
• Lunch – about 12:15 each day (photo
today before lunch)
Day two: homework
Day three: graduation

12.

“Opening Doors to a World
of Opportunity”
Be prepared to answer questions
in your participant manual page 17

13. Market Segmentation

Each Person is Unique
PERSON
PERSON
Background
Background
Values
Values
Beliefs
Beliefs
Experiences
Experiences

14. Brands Activity

Creating Common Ground
PERSON
PERSON
Background
Background
Values
Values
Beliefs
Beliefs
Experiences
Experiences
SHARED
VALUES

15. Each Person is Unique

Learn – Understand – Teach
• Table 1: Creating Common Ground p.21-22
• Table 2 Changing Attitudes p.23
• Table 3: Changing Behavior p.24
• Table 4: Confronting Intolerant Behavior
p.25
• Table 5: Balancing the Need p.26-27
• Table 6: Suggestions for Managers p.28
10 minutes to read and prepare to report out
key points

16. Creating Common Ground

Learn – Understand – Teach
• Table 1: Creating Common Ground p.21-22
• Table 2 Changing Attitudes p.23 & Changing
Behavior p.24
• Table 3: Confronting Intolerant Behavior
p.25
• Table 4: Balancing the Need p.26-27
• Table 5: Suggestions for Managers p.28
10 minutes to read and prepare to report out
key points

17. Learn – Understand – Teach

• Table 1: Creating Common Ground p.21-22
• Table 2: Changing Attitudes p.23 &
Changing Behavior p.24
• Table 3: Balancing the Need p.26-27
• Table 4: Confronting Intolerant Behavior
p.25 & Suggestions for Managers p.28
10 minutes to read and prepare to report
out key points

18. Learn – Understand – Teach

Five Tricks — also called BARNGA

19. Learn – Understand – Teach

Five Tricks & Communication
• A card game
• Created by Dr. Thiagi in an African
village called Barnga
• Relates to difficulties in
communication, even in the same
village!

20. Five Tricks — also called BARNGA

How to Play
• Read the Guide Sheet (5 minutes)
– Can be left on the table.
– Then….NO TALKING!
• Read the Blue Rule Sheets (3 minutes)
– Then we will collect
• One Practice Round
• Then the Game Begins

21. Five Tricks & Communication

BARNGA
• What happened?
• How did you feel?
• What did you learn?
• How can you apply this learning back
at work?

22. How to Play

Cultural Circles
Self
Family
Company
Country

23. BARNGA

“Peacock in the Land
Of Penguins”
After watching the video, you will discuss the
questions on page 34 with your table group.

24. Cultural Circles

Communication
Communication depends on
our ability to make sense of
the world as we perceive it,
and to understand the
perceived world as others
describe it.
- Geoff Cox

25.

Communication Model
speaker
feedback
message
listener
listening
questioning
feedback

26. Communication

Seek first to
understand,
then to be
understood.
- Stephen R. Covey

27. Communication Model

Learn – Understand - Teach
Table 1: Techniques, pages 44-45
Table 2: Tips, page 50
Table 3: Listening Naively, page 51
Table 4: Attending Behaviors, pages 52-54
Table 5: Distractions, pages 55-58
Table 6: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter

28.

Learn – Understand - Teach
Table 1: Techniques, pages 44-45
Table 2: Tips, page 50 & Listening Naively, page 51
Table 3: Attending Behaviors, pages 52-54
Table 4: Distractions, pages 55-58
Table 5: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter

29.

Learn – Understand - Teach
• Table 1: Techniques, pages 44-45 &Tips, page 50
• Table 2: Listening Naively, page 51 & Attending
Behaviors, pages 52-54
• Table 3: Distractions, pages 55-58
• Table 4: Music & Dance, pages 59-60
15 minutes to prepare; 3 minutes to report.
Select a facilitator, recorder, and reporter

30.

Performance Check
• Find a partner
• Complete the Performance
Check
• Use the techniques you have
learned

31.

Questioning
Allows you to
gain good
information
on which to
make
decisions.

32. Performance Check

Modules
Vision
Valuing Differences
Communication
Process
Improvement
• Empowerment
• Cross-Cultural
Communication
• Problem Solving
• Performance
Management
• Customer Loyalty

33. Questioning

Capture Your Learning
• Individually capture your learning
from today.
• You have 5 minutes
• Please take this time for you!

34. Questions about Today

Tomorrow
Feedback
Empowerment
Process Improvement
Problem Solving

35.

Feedback about Today
• As a table group, flip chart:
– What helped your learning today?
– What suggestions do you have for
tomorrow?
Thank You!!