IRBIS project repair process design
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IRBIS project repair process design

1. IRBIS project repair process design

Sep.14, 2016
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

2.

Defect at CU location
IRBIS project.
Repair process design
v1.1
Partner calls to the CU
and tries to defect
remotely
CU calls to IRBIS CC
IRBIS has lists of sold
PCs and checks:
PC in- or out- of
warranty
IRBIS transfers request
to the nearest Channel
Partner with
parameters:
Defect description by
customer, Ser. & Prod.
numbers
Does Partner
understand
defect
reason? And
how to fix or
what to order?
Partner. Standard
GCSN order placement
/ shipment / repair
process / tests. After
repair done feedback to
IRBIS CC with repair
end date
Partner doesn’t
understand reason of
the defect or what to
do. Tech support
involvement needed.
Tech support initiates
internal procedures /
defect qualification for
HP product.
Partner calls to ASP
assist line with:
HP Serial & HP Product
numbers. Defect
description, test results.
Tech support Output
parameters: response
to the Partner with
repair algorithm / list of
spares to change.
End of repair
2
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

3.

PC label
BIOS
3
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

4. Thank You!

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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