Customer Value PPT_KZT_2024_Q2Q3

1.

Kazakhstan Kazakh-Telecom Maintenance Report
2023-2024
HUAWEI TECHNOLOGIES CO., LTD.

2.

Page 2
1
Customer Support Service Scope & SLA Achievement
2
Overall Service Delivery (Current Year)
3
Next Phase Plan & Challenges
4
Maintenance Team Introduction
5
Egypt TAC Introduction
HUAWEI TECHNOLOGIES CO., LTD.

3.

Note: For the emergency recovery and SLA fulfillment details, please check the
attachments of <Emergency Recovery.xlsx>, <Response Time SLA Achievement.xlsx>,
Service scope and SLA fulfillment
<Response Time SLA Achievement.xlsx >
Service Delivery Scope
Proactive Service
√ Equipment health check
Remote access test
Switchover Test
Data backup
Common risk Identification
Network risk handling
Contingency plan and drill
Network topology update
Service SLA Commitment and fulfillment
Software Support
Software update
Software Update Evaluation
Software update
implementation
Maintenance Digitization
TAC 2.0
√ Meeting and Reporting
HelpDesk
7*24 Hours
100%
Emergency
Recovery
24*7 Hours
100%
Spare Parts
Support
90CD
100%
Technical
Critical
Inquiry
Severity
Minor
Major
Response
Time
30 mins
100%
30 mins
100%
15 mins
100%
30 mins
100%
Resolution
Time
70 BD
100%
10 BD
100%
6 Hr
100%
30day
100%
Responsive Maintenance
√ Emergency Recovery
Onsite recovery support
√ Remote CSR Handling
VIP Fast Lane
Onsite O&M support
Third-party problem
investigation
Spare Parts Support
√ Spare parts replacement
repair & return
Note: According to the maintenance contract, the content in gray is the service content
that is not included in the current contract.
HUAWEI TECHNOLOGIES CO., LTD.

4.

Product Information Covered by Maintenance Contract
➢Overview of Inventory Base and Maintenance Contract Coverage: PW for 2617 sets of Optical Business and other network equipment are
about to expire. Need renew the Post warranty in time.
➢Distribution of product lines under maintenance services:
Product Line-Product Area
Device Amount
Product Line-Product Area
Device Amount
Product Line-Product Area
Device Amount
Product Line-Product Area
Device Amount
Wireless
1
2416
Data Communication
1380
Core Network
40
Transmission Network
659
Campus Network
385
Single Voice Core
17
GPON Network
519
Service Router
994
MSS&MGW
23
NCE-T, NCE-FAN
2
Optical Business
Total
NCE-IP
1
2617

5.

Page 5
1
Customer Support Service Scope & SLA Achievement
2
Overall Service Delivery (Current Year)
3
Next Phase Plan & Challenges
4
Maintenance Team Introduction
5
Egypt TAC Introduction
HUAWEI TECHNOLOGIES CO., LTD.

6.

Overall Service Delivery
Stable Network High-Quality Experience
Secure Revenue
Advance Efficiency
Foster Innovation
SR Handling
Network Change
Software Update
23 SRs handled
3 Network Changes Finished
Adjustment Parameter for 1 NEs
Urgent Recovery 1 times
Successful Rate 100%
Software Upgrade for 28 NEs
Rectification & Precaution
Under monitoring
3,000+
RDEs
Spare Part
Received 41 Spare Part
requests
Health Check
Plan to implement in Q4
R&D Investment
Code
Development
Enhance Competitiveness
Global Service Center
Product
Document
GTAC/RTAC
GSPC
E2E Process Assurance
ITR
SD-CS
HUAWEI TECHNOLOGIES CO., LTD.
Digital Platform Support
NetcareCould
iCare
WFM-CS

7.

Note: For the SR handling details, please check the attachments of <SR Handling.xlsx>
SR Handling
23 SR tickets were handled in Q2 & Q3, decrease of 35% compared with last year. The SR tickets were mainly distributed in Transmission Network. The
majority of the SR tickets were with Minor severity.
SR Distribution by Product Line
SR Handled
2023
14
2024
16
12
8
5
4
3
GPON
Jun.
Jul.
4
3
2
2
1
0
May.
7
Aug.
Transmission
Sep.
SR Distribution by Severity
Major; 3; 13%
Critical; 1; 4%
Minor
Critical
Major
Minor; 19;
83%
HUAWEI TECHNOLOGIES CO., LTD.
Cloud Core Netwrok
Data Communication

8.

Note: For the Network Change details, please check the attachments of <Network Change.xlsx>
Network Change
3 network changes were implemented in Q2 & Q3 and covering 29 NEs. The successful rate was 100%.
The Fatal and High level network change were 2 times.
Network Changes
2023
NC Distribution by Product Line
2024
2
4
3
1
2
1
1
1
May.
Jun.
1
1
Jul.
Aug.
Sep.
Total
Data Communication
NC Distribution by Severity
Transmission Network
NC Distribution by Type
Parameter adjustment
1
High; 1; 33%
Low; 2; 67%
Software Upgrade
HUAWEI TECHNOLOGIES CO., LTD.
2

9.

Spare Parts Delivery
The spare parts delivery mode is 41 spare parts replacement request have been registered in Q2 & Q3.
The Transmission Network product line has applied for the largest number of spare parts, 24 boards in total, accounting for 58.5%. The top spare parts
delivery volume is as follows.
Top SP Application Codes
Spare Parts Delivery Quantity
2023
Item
Product Line
Qty
03021CJA
Transmission
4
03030DMP
Access Network
2
03050503
Core Network
2
02131298
Datacom
1
2024
40
19
10
4
May.
Jun.
7
3
Jul.
7
4
Aug.
Sep.
Total
SP Delivery Distribution by Product Line
24
11
4
1
1
Datacom
MSAN
GPON
Cloud Core Network
Transmission Network
HUAWEI TECHNOLOGIES CO., LTD.

10.

HW Lifecycle information 1/1 - EOS
Chart 1-1 Overall network status
Transmission
52
Chart 1-2 Datacom network
786
Cloud Core Network
102
27
Access Network
6
819
1941
Data Communication
0%
10%
20%
30%
40%
282
50%
60%
70%
80%
30
90% 100%
Chart 1-3 Core network
U-SYS SoftX3000
23
S5330-36C-HI-24S
10
S5320-32X-EI-24S-DC
2
S5320-28P-SI-AC
1
EOP
LS-S5328C-SI
10
EOS
LS-S5328C-EI-24S
190
LS-S5328C-EI
60
LS-S5324TP-SI-DC
13
EOP
LS-S5324TP-SI-AC
9
EOS
LS-S2309TP-EI-AC
48
GA
iMaster NCE-IP
1
CloudEngine S5335-S32ST4X
1
CloudEngine S5335-S24T4X
4
CloudEngine S5331-H24T4XC
1
ATN 910C-A
121
ATN 910C
894
EOM
34
1076
S9303
128
5
GA
0%
UMG8900
EOM
27
EOS
iManager N2000 UMS
1
0%
20%
40%
60%
80%
100%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%

11.

HW Lifecycle information 1/2 - EOS
SmartAX MA5818
SmartAX MA5800-X7
SmartAX MA5800-X2
SmartAX MA5800-X17
SmartAX MA5626
SmartAX MA5620
SmartAX MA5616
SmartAX MA5608T
SmartAX MA5606T
SmartAX MA5605
SmartAX MA5603T
SmartAX MA5600T
SmartAX MA5600
SmartAX MA5300
iMaster NCE-FAN
iManager U2000-B
HONET UA5000
HONET MD5500
5
14
3
11
185
192
475
1
6
20
3
340
676
318
1
9
534
1
0%
10%
20%
30%
40%
50%
EOP
EOS
GA
60%
Chart 1-4 Access Network
70%
80%
90% 100%
OptiX OSN 9800 UPS
OptiX OSN 9800 M24
OptiX OSN 9800 M12
OptiX OSN 9800 M05
OptiX OSN 8800 T16
OptiX OSN 8800
OptiX OSN 6800
OptiX OSN 580
OptiX OSN 550
OptiX OSN 500
OptiX OSN 3500
OptiX OSN 2500
OptiX OSN 1800V
OptiX OSN 1800II
OptiX OSN 1800
OptiX OSN 1500A
OptiX Metro 6100
OptiX Metro 500
OptiX Metro 3000
OptiX Metro 1050
OptiX Metro 1000
OptiX Metro 100
OptiX 155 622B
iMaster NCE-T
18
28
32
67
12
12
122
12
170
57
43
76
2
5
27
246
11
70
5
13
35
1
3
1
0%
10%
20%
30%
40%
50%
EOM
EOP
EOS
GA
60%
70%
Chart 1-5 Transmission network
80%
90%
100%

12.

SW Lifecycle information 1/1 - EOS
Chart 1-1 Overall network
Transmission network
68
Data Communication
658
Chart 1-2 Datacom network
228
282
1045
Cloud Core Network
601
22
Access Netwrok 1
11
605
S9303
23
S5330-36C-HI-24S
10
S5320-32X-EI-24S-DC
2
EOFS
S5320-28P-SI-AC
1
EOM
LS-S5328C-SI
10
EOS
LS-S5328C-EI-24S
187
12
LS-S5328C-EI
59
1
LS-S5324TP-SI-DC
13
114
GA
2161
28
LS-S5324TP-SI-AC
0%
20%
40%
60%
80%
100%
Chart 1-3 Core network
U-SYS SoftX3000
5
UMG8900
22
EOFS
5
EOS
iManager N2000 UMS
1
0%
20%
40%
60%
80%
100%
EOM
8
LS-S2309TP-EI-AC
1
30
1
CloudEngine S5335-S32ST4X
1
CloudEngine S5335-S24T4X
4
CloudEngine S5331-H24T4XC
1
ATN 910C-A
121
ATN 910C
893
0%
10%
20%
30%
EOS
18
iMaster NCE-IP
40%
50%
EOFS
GA
1
60%
70%
80%
90% 100%

13.

SW Lifecycle information 1/2 - EOS
SmartAX MA5800-X7
14
SmartAX MA5800-X2
3
SmartAX MA5800-X17
1
10
SmartAX MA5626
185
SmartAX MA5620
192
SmartAX MA5616
453
SmartAX MA5608T
1
SmartAX MA5606T
6
SmartAX MA5605
20
SmartAX MA5603T
22
EOFS
EOM
2
SmartAX MA5600T
196
SmartAX MA5600
676
SmartAX MA5300
318
iMaster NCE-FAN
1
iManager U2000-B
9
HONET UA5000
534
HONET MD5500
1
0%
10%
20%
EOS
1
150
30%
40%
50%
60%
Chart 1-4 Access network
70%
GA
80%
90% 100%
OptiX OSN 9800 UPS
OptiX OSN 9800 M24
OptiX OSN 9800 M12
OptiX OSN 9800 M05
OptiX OSN 8800 T16
OptiX OSN 8800
OptiX OSN 6800
OptiX OSN 580
OptiX OSN 550
OptiX OSN 500
OptiX OSN 3500
OptiX OSN 2500
OptiX OSN 1800V
OptiX OSN 1800II
OptiX OSN 1800
OptiX OSN 1500A
OptiX Metro 6100
OptiX Metro 500
OptiX Metro 3000
OptiX Metro 1050
OptiX Metro 1000
OptiX Metro 100
OptiX 155 622B
iMaster NCE-T
18
4
24
29
61
3
6
12
11
1
90
32
12
168
57
2
13
30
EOFS
74
2
5
26
245
11
70
5
13
10
2
EOS
GA
1
1
25
1
3
1
0%
10%
20%
30%
40%
50%
EOM
60%
70%
Chart 1-5 Transmission network
80%
90%
100%

14.

Overall SW and HW information that will be EOS within 2024
Chart 1-1 SW EOS
Transmission network
405
Data Communication
898
Chart 1-2 HW EOS
Transmission
415
Data Communication
58
Access Network
819
2023-12-31
2024-06-30
2024-12-31
2024-12-31
Access Netwrok 1
0%
605
20%
40%
60%
80%
100%
0%
20%
40%
60%
80%
100%

15.

SW information about EOS within 2024 by product lines
Chart 1-2 Transmission Network
Chart 1-1 Access Netwrok
SmartAX MA5616 V800R313C00
138
MA5800V100R019C10,SPH202
1
MA5616V800R313C00B536
297
MA5616V800R313C00
5
MA5616V800R312C00B539
10
MA5616V800R312C00B039
2
MA5600V800R018C10B085
12
MA5600V800R018C10,SPH212
104
MA5600V800R018C10,SPH208
33
MA5600V800R018C00B056
1
MA5600V800R018C00,SPH102
1
MA5600V800R018C00,SPH101
1
MA5600V300R003C05B041
1
OptiX OSN 9800 UPS V100R007C00
18
OptiX OSN 500 V100R002C01
57
OptiX OSN 2500 V100R010C03
74
OptiX OSN 1500A V100R010C03
245
OptiX Metro 1000 V300R005C01
10
OptiX Metro 100 V100R003C02
1
2024-12-31
2023-12-31
2024-12-31
0%
20%
40%
60%
80% 100%
Chart 1-3 Datacom
0%
20%
40%
60%
80%
100%
CloudEngine S5335-S32ST4X
V200R019C10
1
CloudEngine S5335-S24T4X
V200R019C10
4
ATN 910C V300R006C10
893
0%
20%
40%
2024-06-30
60%
80%
100%

16.

HW information about EOS within 2024 by product lines
Chart 1-2 Transmission Network
Chart 1-1 Access Netwrok
SmartAX MA5616
475
SmartAX MA5608T
1
2024-12-31
SmartAX MA5603T
OptiX OSN 500
57
OptiX OSN 2500
76
OptiX OSN 1500A
246
OptiX Metro 1000
35
OptiX Metro 100
1
2024-12-31
3
SmartAX MA5600T
340
0%
20%
40%
60%
80%
100%
0%
20%
40%
60%
80%
100%
Chart 1-3 Datacom
S5330-36C-HI-24S
10
2024-12-31
LS-S2309TP-EI-AC
48
0%
20%
40%
60%
80%
100%

17.

Page 17
1
Customer Support Service Scope & SLA Achievement
2
Overall Service Delivery (Current Year)
3
Next Phase Plan & Challenges
4
Maintenance Team Introduction
5
Egypt TAC Introduction
HUAWEI TECHNOLOGIES CO., LTD.

18.

Maintenance Plan & Progress
Mainten
ance
Service
2024
Jan.
Feb.
Mar.
Apr.
May
Jun.
Jul.
Aug.
Sep.
Oct.
Nov.
HC
HC
Risk Identification &
Elimination
Risk
Kazakhstan
KazakhTelecom
Maintenance
New Year
Assuranc
e
KEA
Rect.
Rectifications
VUL.
Plan
CONT.
Drill
Not Start
Ongoing
Finished
Delay
Dec.
TOPO.
HUAWEI TECHNOLOGIES CO., LTD.

19.

Page 19
1
Customer Support Service Scope & SLA Achievement
2
Overall Service Delivery (Current Year)
3
Next Phase Plan & Challenges
4
Maintenance Team Introduction
5
Egypt TAC Introduction
HUAWEI TECHNOLOGIES CO., LTD.

20.

Maintenance Team
Maintenance Manager
Fangzhenyu (Iven)
Account Director
Zhaiyu
CS Manager
Baicaiyan
SPM
Baglan Kozhayev
Wireless
Core Network
Polevoda Pavel
Eldar Dolayev
Fullfilment Responsible
Temirlan Leskhanuly
Spare Part Specialist
Zamira Mukhamadiyeva
Transmission/DWDM
Datacom
Access Network
Olzhas Adbidldayev
Duman Dender
Yerbolat Kairzhanov
TAC Hotline
Phone: +20235353939
Email :[email protected]
om
Huawei Website
support.huawei.com/carrier

21.

Page 21
1
Customer Support Service Scope & SLA Achievement
2
Overall Service Delivery (Current Year)
3
Next Phase Plan & Challenges
4
Maintenance Team Introduction
5
Egypt TAC Introduction
HUAWEI TECHNOLOGIES CO., LTD.

22.

Egypt TAC Structure
• Kazakhstan SPOC
Liuguifeng 00588922 [email protected]
• [email protected]
• 24*7 SR Reception
• Process Monitoring
• 00201555771858
• Customer Survey
• Dissatisfaction Analysis
• Huawei TAC
EgyptTac_support@huawe
i.com
Wireless
Signal
GSM
Wi-Max
NVF
IMS
WCDMA
LTE
CDMA
PS
CDMA
5G
Sherif Ahmed
712931
Hanzhuo
00402323
Mahmoud Ahmed Elsheikh
00741280
Dengchengliang
00798393
22
• KPI Report
IT/OSS
Transmission
Data Com
Access
Ahmed Osama
00712216
Ehab Fawzy
00712804
Optical
Datacom
CS
• SLA Audit
Quality
Management
CCR
Core Network
• Yangjiajun 00625995
Dingyue
00560960
Ahmed Said
00404995
Liyunhui
00516997
A&S
Database
OSS
Server
Storage
IT cloud
Network
Energy
Mohamed el Sayed
00397146
Zhouxin
00429275
22
BSS ( CRM/ OCS/ CBS/
IPCC/AAA)
VAS (SMSC/ USSD/ SDP/
RBT/ SCG)
Hany Ahmed
00489395
Huangwentao
00368939

23.

Thank You
www.huawei.com