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Client’s Portrait: Reservice
1. Client’s Portrait: Reservice
CLIENT’SPORTRAIT:
RESERVICE
Trainer
Iryna Pikhur
Sunny
2.
3. Existing Clients
EXISTING CLIENTS4. Existing Client: Age
EXISTING CLIENT:AGE
5. Existing Client: Gender
EXISTING CLIENT:GENDER
6. Existing Client: Status
EXISTING CLIENT:STATUS
7. Existing Client: Status
EXISTING CLIENT:STATUS
8. Existing Customer Order: deadline, academic level
EXISTING CUSTOMERORDER: DEADLINE, ACADEMIC LEVEL
5
4
3
5
2
3
1
0
New Clients
Old Clients
Pages
9. Existing customers: common features
EXISTING CUSTOMERS:COMMON FEATURES
16
14
12
10
8
6
4
2
0
New Client
Old Client
10.
11. BUT
12. How does our Potential Client look like?
HOW DOES OUR POTENTIAL CLIENTLOOK LIKE?
13. Potential clients: Age, Gender
POTENTIAL CLIENTS:AGE, GENDER
81%
19%
Age
Ряд 17-25
25+
14. Potential clients: Origin, language, Location
POTENTIAL CLIENTS:ORIGIN, LANGUAGE, LOCATION
20.45%
10.88%
44%
Foreign students
31.46%
14%
56%
Native students
15. Potential students Geolocation
POTENTIAL STUDENTSGEOLOCATION
16. Knowledge of English around the globe
KNOWLEDGE OF ENGLISH AROUNDTHE GLOBE
Asia
17. Knowledge of English around the globe
KNOWLEDGE OF ENGLISH AROUNDTHE GLOBE
Europe
18. Knowledge of English around the globe
KNOWLEDGE OF ENGLISH AROUNDTHE GLOBE
South America
19. Knowledge of English around the globe
KNOWLEDGE OF ENGLISH AROUNDTHE GLOBE
Africa
20. Foreign students around the globe
FOREIGN STUDENTS AROUND THEGLOBE
21. Potential students: activities_ Foreign students vs native
POTENTIAL STUDENTS:ACTIVITIES_ FOREIGN STUDENTS VS NATIVE
1. Time spend for studying
2. Complexity of studying
45,00%
40,00%
35,00%
30,00%
44% of foreigners
think
25,00%
Americans use much less tie for studying
20,00%
then students15,00%
in their home countries
10,00%
5,00%
0,00%
34%
66%
study is harder
study is easier
22. Types of clients
TYPES OF CLIENTSTo enter College/University
To be hired
• Lack of knowledge/confidence
Get it done.
Quality is not so important
• Possess poor English. Looking for
acceptance
23. Types of clients
TYPES OF CLIENTSWant to improve their mark.
Quality is of high importance
• Lack of time.
• Not keen on subject
• Have to work in order to pay for their
studies.
High quality product
Ease of use and clarity
Timely delivery
• Looking for understanding
• Lack of knowledge
• They do not keep up with the society
24. Types of clients
TYPES OF CLIENTSHelp the kid to comprehend the
material and pass the class
• Lack of knowledge/time
• Payment issues
Just get it done.
Free time
• Lack of knowledge
• Tired and annoyed
• Lack of time
25. Types of clients
TYPES OF CLIENTS• Innovative ideas
• Quality
• Timely delivery
• Afraid for their reputation
• Cannot fail the project
Just pass it.
Do not bother them and deliver on time.
• Cannot be in two places at once.
• Paper is not so important
• Under pressure
• Lack of time
26. New Type of client
NEW TYPE OF CLIENTNeeds
Assistance in gathering and comprehending the
materials
get free time
3pass the class
Pains
1. Disability/ health problems preventing from some type
of assignment
2. lack of knowledge
3. Lack of time
4. Looking for acceptance
27. University studying
UNIVERSITY STUDYINGStart Day
End Day
End of Aug – Beg of Sep
private
Dec 15-20th
public
28. University studying: main requirements
UNIVERSITY STUDYING:MAIN REQUIREMENTS
Studying time
53%
Graduate within the reasonable time
No of credits per semester/course
• Part time
• Full time
Senior
Junior
Freshman
0-31 credit hours
Sophomore
32-63 credit hours
4-95 credit hours
96+ credit hours
29. University studying: content
UNIVERSITY STUDYING:CONTENT
30. University studying: assignments
UNIVERSITY STUDYING:ASSIGNMENTS
No of assignments per course
0-15
How often?
2-3 times per semester.
Every 1-2 weeks (smaller tasks)
No of works that can be ordered
Up to 15-20
No of pages per work
1-10
Up to 20-30 for exams/finals
31. University studying: Types of papers
UNIVERSITY STUDYING:TYPES OF PAPERS
32. Types of papers Game
TYPES OF PAPERSGAME
Your task
3 teams
Describe each type of assignment not using your language
20 min for preparation
33. Types of papers formatting styles
TYPES OF PAPERSFORMATTING STYLES
34. Brainstorming part
BRAINSTORMING PARTWhat is a perfect product
o What can we implement for improvement of its quality?
What cross-sales may be used
o What can we implement for increasing our sales?