Performance Management - IT

1. Performance Management - IT

Customer Satisfaction
Operational Excellence
IT Spending
Business Partner Scoring of IT Effectiveness
Percentage of Requests Resolved Within SLA
IT Spending as a Percentage of Revenue
Benefits Delivered
Capacity
Retired
Dollars of Benefits Delivered by Investment Projects
Percentage of IT Manpower offered for Investment
Number of IT Systems Removed from the Portfolio
WENCOR GROUP CONFIDENTIAL
August 24th, 2017 3:42 PM

2. Performance Management - IT

Customer Satisfaction
Operational Excellence
IT Spending
Business Partner Scoring of IT Effectiveness
Percentage of Requests Resolved Within SLA
IT Spending as a Percentage of Revenue
WENCOR GROUP CONFIDENTIAL
Capacity
Retired
Percentage of IT Manpower offered for Investment
Number of IT Systems Removed from the Portfolio
August 24th, 2017 3:42 PM

3. Performance Management - IT

WENCOR GROUP CONFIDENTIAL
Operational Excellence
IT Spending
Percentage of Requests Resolved Within SLA
IT Spending as a Percentage of Revenue
Capacity
Retired
Percentage of IT Manpower offered for Investment
Number of IT Systems Removed from the Portfolio
August 24th, 2017 3:42 PM

4. Performance Management - IT

Customer Satisfaction
Operational Excellence
IT Spending
Business Partner Scoring of IT Effectiveness
Percentage of Requests Resolved Within SLA
IT Spending as a Percentage of Revenue
WENCOR GROUP CONFIDENTIAL
August 24th, 2017 3:42 PM

5. Performance Management - IT

Operational Excellence
IT Spending
Percentage of Requests Resolved Within SLA
IT Spending as a Percentage of Revenue
WENCOR GROUP CONFIDENTIAL
August 24th, 2017 3:42 PM

6. Performance Management - IT

Operational Excellence
Percentage of Requests Resolved Within SLA
WENCOR GROUP CONFIDENTIAL
August 24th, 2017 3:42 PM