Dimashin_Resume_EN

1.

OSPAN DINMUKHAMED
Age: 21 | Astana, Kazakhstan
+7 700 772 19 25 | @dimachine666
LANGUAGES
Kazakh (Native)
Russian (Native) English (Professional)
SKILLS
Hard work Responsibility
Teamwork
Personal growth
Hyperactivity
Quality focus
WORK
EXPERIENCE
Initiative Communication
Learnability Stress resistance
VIP Manager KZ COM | VIP KZ COM
01.04.2025 – present
• VIP client management: personalized support, complex issue resolution
• Quality control for VIP segment
• Analysis of inquiries and process improvement proposals
First Line Support – Advanced Support Specialist | L1 KZ COM
03.10.2024 – 30.03.2025
• Advanced L1 support: complex technical and product issues
• Consulting on all company products
• Escalation to development team
• Qualified online chat support
First Line Support – Online Chat Operator / Chat Operator KZ L1 | CS com
26.06.2023 – 02.10.2024
• Primary online chat support
• Product and service consulting
• Information support on company activities
• Incident logging and escalation
RECOMMENDATIONS
During his work, Dimash demonstrated comprehensive knowledge of regulations and technical aspects.
Excellent customer service skills, communicative, actively self-improving. Attends company trainings and
seminars. Reliable, responsible, meets deadlines. Makes quick optimal decisions in difficult situations. Stressresistant, accepts criticism calmly. Respected by colleagues, no conflicts or disciplinary actions.
— Ospan Dinmukhamed