Rules of Telephone Negotiations

1.

• Theme 6
Topic of the lesson: Rules of telephone negotiations
Goals:
•To develop effective communication skills for conducting negotiations over the
phone.
•To understand the key differences between face-to-face and phone negotiations.
•To build confidence in managing professional discussions without visual cues.
Objectives:
By the end of the topic, participants will be able to:
1.Use appropriate language and tone during phone negotiations.
2.Apply strategies for active listening and clarifying misunderstandings.
3.Structure a phone negotiation effectively (opening, discussion, closing).
4.Handle objections and reach mutually beneficial agreements.
5.Improve fluency and professionalism in business telephone communication.

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