Telephone Conversation Etiquette

1.

Telephone
Conversation
Etiquette
Utimbekov Sanzhar PD-22

2.

Why do i need Telephone Conversation
Etiquette?
•To make a good impression
•To improve communication
•To increase your level of professionalism

3.

Preparing for conversation
•Determine the purpose of the conversation beforehand
•Prepare all necessary documents and information
•Make sure that you are in a quiet and calm place

4.

Greeting and Introduction
•Start a conversation with a polite greeting
•Introduce yourself and indicate your work place or name
•Ask what the other person prefers to be called

5.

Listen Carefully
•Don’t interrupt when other person is talking
•Show your attention and interest in the conversation
•At the end of the conversation, repeat key points to make
sure you understood everything correctly

6.

Be polite & respectful
•Avoid using rude and offensive words
•Be polite and respectful to other person
•Thank the other person for their time and attention

7.

the END