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Karvon Tash DOAPI EM Quality Process - Explanation to our suppliers

Agenda
1. Introduction
2. Standards & Regulations
3. Our partners
4. Quality Process
Factory audit
Product testing
Technical Construction File
Pre Shipping Inspection
Traceability System
Random Production Control
5. Questions and answers
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3.

Introduction
Why setting up a Quality Process ?
Because Karvon Tash has a strong
willigness to work with companies that:
care about ethics
deliver products that comply with
regulation and standards
Administration
Controls
User
unsatisfaction
Product
Recalls
Unsafe products
Social
scandals
Quality
It guarantees:
customer satisfaction
control of aftersales services rate means
cost control
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4.

Introduction
Why setting up a Quality Process ?
“An importer or distributor shall be considered a manufacturer […]
and he shall be subject to the obligations of the manufacturer
under Article [R2], where he places a product on the market under
his name […]”
Article R6 - DÉCISION No 768/2008/CE DU PARLEMENT EUROPÉEN
In other words, we are legally considered by European
Regulations as MANUFACTURER !!!
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5.

1. Introduction
2. Standards & Regulations
3. Our partners
4. Quality Process
Factory audit
Product testing
Technical Construction File
Pre Shipping Inspection
Traceability System
Random Production Control
5. Questions and answers
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6.

Regulations and Standards
Food
Contact
RoHs
LVD
WEEE
REACH
EMC
RTTE
ERP
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7.

8.

Our partners
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9.

10.

Factory Audit
How does it work ?
QA use internal grid to check the
factory is in line with our social and
quality requirements.
If not, supplier needs to manage a
corrective action plan (CAP)
A second audit is then necessary
3 levels of findings: critical, major,
minor
How long does it last ?
Audit time: 1 day
Issue audit report: 1 week to 10 days
CAP: leadtime depends on the
supplier
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11.

Factory Audit
Why it’s important ?
We will check in priority:
Child or forced labor
Unsafe working
environment
Lack of production
quality control
Product safety testing
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12.

Factory Audit
7 priority “zero tolerance” items
If any of this situation is met, we immediately stop the business
with the factory. Orders under way are cancelled.
ITEM
SITUATION
Labor contract/Personal File
No labor contract at all.
Child Labor
Presence of workers under the legal minimum age (16 y.o.)
Forced Labor
The audit highlights forced labour (financial bondage,
retention of original documents of employees etc…Workers
are employed without applicable authorization
Disciplinary Practices
The audit highlights use of corporal punishment, mental or
physical coercion (ensure confidentiality of info source).
Remuneration / Benefits for
regular working hours
No record of salary payment or Evidence that minimum wage not
respected.
Building Structure
There is obvious evidence of critical safety of the building structure.
General working conditions
No emergency evacuation, no fire equipment, dangerous electrical
installation
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13.

AUDIT Policy
How does it work ?
The initial audit will be done by Karvon Tash Quality Team. Free of charge
The CAP checking will be done by Karvon Tash Quality Team. Free of charge
Renewal audits (after 3 years business with Karvon Tash ) are subcontracted
to a third part company. This audit has to be paid by the supplier.
What are the prices ?
Factory size (headcount)
Audit fees per manday (Quality and Social audit)*
0 – 50
513 €
51 - 150
513 €
151 - 500
845 €
501 - 1200
845 €
> 1200
1268 €
*2014 figures. These fees may slighly evolve in 2015.
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14.

ICS Audits
How does it work ?
Karvon Tash , as a member of ICS, selects every year a list of factories that
will go through ICS social audit
This audit is paid by Karvon Tash .
Audits includes significant number of workers interviews and focuses on social
For more information :
http://www.ics-asso.org/
If any critical finding during this audit, we immediately
stop the business with the factory. Orders under way
are cancelled.
If any critical finding during this audit, all retailers
among the list of ICS member list will be aware and
also blacklist the factory
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15.

Product testing – Mandatory
testing
How does it work ?
Supplier send products to one or
several third lab for testing
The laboratory tests the samples
according to European and country
specific additional norms.
If no problem, the lab issues the
testing reports and related
certificates to supplier
Heat and Humidity tests
How long does it last ?
Depends on the product complexity
and laboratories equipment
capability : normally from 2 weeks
to 2 months
Smartphone button ageing test
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EMC test

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Product testing – Mandatory testing
Why it’s important ?
Certificates and Declaration of
conformity are mandatory for
European market
testing reports, to guarantee that
the product:
is safe
fulfills the European
standards
During control by European
administration bodies, test reports
are required
Microwave EMC testing
Rubbing test
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Smartphone twisting test

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Product testing – Additional
testing
How does it work ?
During product development, test
product capability to answer
customer need : FFU test or
Fitness For Use test
Most of the time, done with several
products at the same time
How long does it last ?
Vacuum cleaner sound Level test
Depends on the product complexity
and laboratories equipment
capability : normally from 2 weeks
to 2 months
Why it’s important ?
Because we need to know if the
product that was selected will be in
line with customer usage
Vacuum cleaner sound Level test
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TCF – Technical Construction
File
How does it work ?
VDA Quality starts TCF
Lab checks TCF content
Lab sends list of TCF content to
supplier
Supplier tests products and get reports
and certificates
Supplier send documents to lab for
checking
When all is checked, lab closes TCF
Lab uploads documents to SPACE
Test Report
How long does it last ?
Depends on the product complexity and
supplier ability to provide the documents:
Normally from 4-5 days (everything is ok
first time) to several months
Declaration
of conformity
CE Certificate
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TCF – Technical Construction
File
Why it’s important ?
We need:
to make sure all the tests
were done, that all reports
are complete and up-to date
a third part to control the
content of conformity proofs
provided by supplier
in case of problem, we need
to have everything on hand
quickly to answer national
administration bodies
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20.

ion of Groupe Auchan
PSI - Pre Shipping Inspection
How does it work ?
Supplier books a date for
inspection with inspection
company
Inspection company goes to
factory with TCF files and product
reference.
They randomly check a
predefined number of pieces
according to a checklist of items,
TCF files and product reference
to make sure the production is ok
They issue inspection report with
three possible status: passed,
failed, pending
Sometimes, PST (Pre Shipping
Test is added)
How long does it last ?
Roughly from 1 to 5 man-days
If Pre Shipping Test is done, it can
be longer (add 1 week)
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ion of Groupe Auchan
PSI - Pre Shipping Inspection
Inspection can be done only if 100% of production
is done and at least 80% of the products packed
Why it’s important ?
It’s the final step to complete the
quality process to ensure the
product, pack, shipping marks …
conformity to the standards defined.
In case of problem, a third part
inspection company share the
responsibility of the order release,
= product safety and quality
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Traceability System
How does it work ?
Traceability is an IT tool that monitors
the traceability of production for Karvon
Tash
Supplier declares in Traceability
system all its factories
For each Karvon Tash order, supplier
needs to log in the system and link the
order to the factory he will use for the
production
The deadliest garment-factory
accident in history
Rana Plaza collapsed building
How long does it last ?
A few minutes only !
On 24 April 2013, Rana Plaza, an eightstory commercial building containing
garment factories, collapsed in Dhaka.
1,129 dead people & 2,515 injured
Why it’s important ?
We need to make sure our partners are not
using hidden subcontractors and factories that
were not audited.
Among the garment factories, one was a
hidden subcontractor of Karvon Tash
partner’s supplier
Traceability System was setup to
avoid this situation in the future
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RPC – Random Production
Control
How does it work ?
Supplier declares in Traceability system the factory he will use for
manufacturing Karvon Tash order
He also declares the production date to Karvon Tash teams
Karvon Tash sends an inspector without prior announcement to
check if there is no hidden subcontracting
How long does it last ?
Half a day to one day
Why it’s important ?
We need to make sure our partners are not using hidden subcontractors and
factories that were not audited.
If Karvon Tash has clear evidence that the supplier is using
undeclared subcontracting, we immediately stop the business
with the factory
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25.

THANK YOU FOR YOUR
ATTENTION
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26.

DOAPI EM 中国
质量控制流程
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日常工作事项
1. 简介
2. 标准和管理办法
3. 我们的合作伙伴
4. 质量控制流程
工厂审核
产品测试
技术文件 TC F )
装运前验货
T raceability 系统
随机生产控制
5. 问题和回答
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简介
为什么要设定质量流程 ?
• 因为欧尚和伙伴合作有强烈的意愿:
• 注重道德准则
• 按照规则和标准交付产品
管理
控制
产品
召回
产品不安全
顾客
不满意
质量
社会
丑闻
• 它能保证:
• 顾客满意
• 售后服务费用控制
即成本控制
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简介
为什么要设定质量流程 ?
“一个进品商或者经销商应该考虑到制造商[…]
他必须受制于制造商相关条款的义务[R2],
他在市场上投放自主品牌的产品[…]”
Article R6 - DÉCISION No 768/2008/CE DU PARLEMENT EUROPÉEN
换句话说, 作为欧洲标准的制造商
我们应合法的考虑问题!!!
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30.

日常工作事项
1. 简介
2. 标准和管理办法
3. 我们的合作伙伴
4. 质量控制流程
工厂审核
产品测试
技术文件 TC F )
装运前验货
T raceability 系统
随机生产控制
5. 问题和回答
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31.

标准和管理办法
Food
Contact
RoHs
LVD
WEEE
REACH
EMC
RTTE
ERP
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日常工作事项
1. 简介
2. 标准和管理办法
3. 我们的合作伙伴
4. 质量控制流程
工厂审核
产品测试
技术文件 TC F )
装运前验货
T raceability 系统
随机生产控制
5. 问题和回答
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33.

我们的合作伙伴
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日常工作事项
1. 简介
2. 标准和管理办法
3. 我们的合作伙伴
4. 质量控制流程
工厂审核
产品测试
技术文件 TC F )
装运前验货
T raceability 系统
随机生产控制
5. 问题和回答
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35.

工厂审核
怎么操作 ?
质量工程师使用公司内部表格
检查工厂的社会责任和质量要求
如果工厂没有通过检查
供应商需要进行计划整改(CAP)
工厂需要第二次审核
3 个级别的调查结果: 有争议的问题
主要问题
小问题
所需要的时间要多久 ?
工厂审核: 1 天 / 2 天
发出审核报告: 1 星期到 10 天
工厂整改: 所需时间由供应商控制
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工厂审核
为什么重要 ?
我们优先检查 :
童工或强迫劳工
不安全的工作环境
缺乏产品质量控制
产品安全测试
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工厂审核
7 个优先“零容忍”事项
如果遇到任何这样的情况我们会马上停止与工厂的合作。
合同也会终止。
事项
情况
劳动合同/个人档案
完全没有劳动合同的
童工
存在工人低于最低法定用工年龄 16岁
强迫劳动力
审核强调不能强迫劳动 ( 财务束缚扣留雇员的原始档案等等...
工人雇用没有适当的授权
惩罚行为
审核强调不能使用体罚、精神或肉体胁迫保证信息来源的保密性
正常工作时间的薪酬/福利
没有工资记录或证据显示没有达到最低工资标准的
建筑结构
明显的证据显示建筑结构存在安全问题
总体工作环境
没有紧急疏散、消防设备电力设施存在危险
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审核政策
怎么操作 ?
初次审核由 Karvon Tash 品质团队进行。不收费
CAP 检查由 Karvon Tash 品质团队进行。不收费
重新审核与Karvon Tash 和作3年后将转包给第三方
公司审核审核费用由供应商支付.
收费如何 ?
工厂规模 (人数)
审核费每个工作日 ( 质量和社会审核 )*
0 – 50
513 €
51 - 150
513 €
151 - 500
845 €
501 - 1200
845 €
> 1200
1268 €
*以上为2014年的收费 2015年可能有所变动。
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ICS 审核
怎么操作 ?
Karvon Tash 作为ICS的成员之一每年会选出一些工厂进行ICS 社会审计
审计由 Karvon Tash 付费
审核包括工人的面访和社会责任的关注
如需要了解更多请查询以下网站:
http://www.ics-asso.org/
如果在审核期间发生任何有争议的问题我们会马上停
止与工厂的合作。订单也会取消。
如果在审核期间发生任何有争议的问题所有作为ICS
成员的零售企业也会知道他们也会把相关工厂列入黑
名单。
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产品测试 – 强制测试
怎么操作 ?
供应商寄一个或几个产品到实验室
进行测试
实验室测试样品按照欧洲标准和国
家特定的附加标准
如果测试没问题实验室发出测试
报告及相关证明给供应商
温度和湿度测试
所需的时间要多久 ?
取决于产品的复杂性和实验室的设备
能力通常 2 个星期到 2 个月
智能手机按钮老化测试
电磁兼容测试
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产品测试 – 强制测试
为什么重要 ?
认证和申报合格是欧洲市场的强
制要求
测试报告是为了保证产品:
安全
符合欧洲标准
在欧洲行政机构的控制下测试报
告是必须的
微波炉电磁兼容测试
摩擦测试
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智能手机扭曲测试

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产品测试 – 附加测试
怎么操作 ?
产品开发期间需要测试产品的性能
和回答客户的问题: FFU 测试或者
适用性测试
大部分时间几个产品同时进行测试
所需的时间要多久 ?
吸尘器噪音测试
取决于产品的复杂性和实验室的设备
能力通常 2 个星期到 2 个月
为什么重要 ?
因为我们要知道顾客购买产品后的使
用情况
吸尘器噪音测试
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TCF – 技术结构文件
怎么操作 ?
法国VDA 质量工程师开始TCF
实验室检查 TCF 内容
实验室发TCF 内容清单给供应商
供应商测试产品取得报告和认证
供应商发相关测试文件给实验室检
所有测试文件检查后实验室关闭TCF
实验室上存文件到 SPACE
测试报告
所需的时间要多久 ?
取决于产品的复杂性和供应商所提供的文
件: 通常 4-5 天(所有文件第一次通过) 到几
个月
符合标准声明
CE 认证
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TCF – 技术结构文件
为什么重要 ?
我们需要:
确保所有的测试都完成后
所有的报告都是完整和最新
的
第三部分以控制供应商提供
的内容是否与证明一致
假设遇到问题我们需要手
上有所有的证明文件去快速
回答相关行政机构的问题
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PSI – 装运前验货
怎么操作 ?
供应商跟检验公司预定验货日期
检验公司带上产品样板及TCF 文
件到工厂验货
根据检查清单按预先确定的产
品数量随机抽取检查参考TCF
文件及产品样板以保证大货产
品是正确的。
发出验货报告, 3种可能的情况 :
通过不及格, 待定
有时候需要 PST 测试
(装运前测试)
所需的时间要多久 ?
大概需要1到5个工作
如果要加上装运前测试(PST),所需时
间会长一点要加1个星期
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PSI - 装运前验货
产品大货生产最少要完成80% 已包装才能进行验货
为什么重要 ?
是产品质量检查的最后一步以保
证产品、包装、运输唛头… 与确认
的一致
如大货有问题第三方验货公司会
共同承担责任
= 产品质量和安全
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Traceability 系统
怎么操作 ?
Tracebility 是一个监控 Karvon Tash 大货
跟踪的IT
工具
供应商在Tracebility系统上申请所有它的
工厂
每个 Karvon Tash 的订单供应商需要
登入系统给工厂链接用于大货生产
历史上最致命的服装厂事故
拉纳广场建筑倒塌
所需的时间要多久?
只需要几分钟 !
为什么重要 ?
我们需要保证我们的合作伙伴没有用了隐藏的、
没经过审核的工厂
在2013年4月24日, 拉纳广场,一个八层的商业
大厦包括服装厂在达卡孟加拉首都
倒塌了。
在服装厂中其中一个就是 Karvon Tash
隐藏的转包工厂
Traceability系统是为了避免在以后出
现这种情况
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