Nua Healthcare Services

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Nua Healthcare Services
Educate to Employ Presentation

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Hello
Welcome to Nua Healthcare Services.
We’d like to tell you a little bit about us, what we do, the sector in which we work and the rules and regulations we
work with. This is particularly important if you’ve never worked in healthcare before but you’d like to make a positive
contribution to your community with us.
At the end of this presentation you should have a clearer idea whether or not a position with Nua is right for you
and, if we agree that it is, we want to work with you.

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How this works
Think of this presentation as a part of your interview. It will give you a better idea of our sector and of our service so
that you can then decide if a career in healthcare with Nua really is right for you.
At the end, you’ll have an assessment to make sure you are fully informed and, if you pass, you will be offered either:
1. A contract of employment with induction commencement time and job placement
2. An offer pending the next available job placement opportunity
Nua Healthcare Services is an equal opportunities employer and is very aware that if you are moving into healthcare
from another type of job – for example, retail – you will need all the information we can give you so that you don’t
feel at a later stage that you might have made a mistake.
Ready? Let’s go.

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What this is:
A presentation designed to give you a greater understanding of what Nua does.
Your interviewer will go through your initial assessment of compatibility score with you before you begin.
It should take no more than 30 minutes to read this presentation and then we will reassess your compatibility.
If you pass the reassessment, you will be offered either:
1. A contract of employment, induction commencement time and job placement
2. A contract of employment offer pending next available job placement opportunity

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Table of Contents
Our sector
1. Social care
2. Regulator: The Health Information and Quality Authority (HIQA)
3. Mental health services
4. Regulator: Mental Health Commission (MHC)
5. Funders and families
6. Associate professionals, advocacy and An Gardai Síochána
Our service
1. Our mission, vision and values
2. Residential services
3. Supported living services
4. Day services and community outreach
5. Our facilities and our team
6. What funders and families say
7. What staff and service users say
8. Our commitment to you
9. Your commitment to us

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Our sector

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What is social care?
Social care is about providing care to children and adults who have a range of complex needs.
The goal is to help people to live full lives, as independently as possible, in the community.
The core principles include:
1. Respect for the dignity of each individual
2. Personalised care
3. Empowering people to achieve their full potential
Social care ensures each individual is involved throughout the decision-making process of their own care. It’s
about empowering people to shape their own lives and the services they receive.
Social care helps us to meet the physical, social and emotional needs of individuals. Social care work uses
strengths-based, needs-led approaches to support people.
A social care practitioner usually works in a direct, person-to-person way, supporting our clients as they develop
their life skills which, in turn, enables them to realise their own full potential. Each individual is encouraged to
participate in a range of personalised services and community-based recreational activities.

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Social care is:
The provision of care to children and adults with a range of complex needs.
Focussed on empowering individuals shape their own lives and the services they receive.
About working in a direct, person-to-person way.
Involved with helping people to participate in a range of individualised services and community-based
recreational activities.

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Regulator: The Health Information and Quality Authority (HIQA)
HIQA is Ireland’s independent authority responsible for driving quality, safety and accountability in residential
services for children, older people and people with disabilities.
In 2013 they began inspections and registering designated centres.
Before 2013, Nua Healthcare Services had already developed and begun to implement policies, procedures and
ways of working which were based on the draft national standards and later, the National Standards for
Residential Services for Children and Adults with Disabilities.
You’ll find all of Nua Healthcare’s inspection reports on our website.

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The Health Information and Quality Authority (HIQA) is:
The independent authority responsible for driving quality, safety and accountability in residential services
for children, older people and people with disabilities in Ireland.
In 2013 they began their programme of inspections for all residential centres.
All HIQA’s inspection reports of Nua Healthcare centres are available on our website.

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Mental health services
The most recent addition to Nua Healthcare’s care pathway, our mental health services include our approved
centres and community mental health homes. These services help us to provide a full range of care to our new
and existing service users. Nua’s approved centre is registered with the Mental Health Commission and the
services are delivered by our clinical director, psychiatrists, psychologists, mental health nurses and social care
workers and strengthened by our multi-disciplinary team and other health professionals, if needed. Our
operational teams also oversee and support these services.
Our mental health services recognise the unique recovery journey each individual makes and so we approach
rehabilitation with wellness recovery action planning, which focuses on delivering recovery-focused outcomes.
A person’s treatment is an extremely individual and personal journey which is why we design and deliver our
mental health services in a highly personalised way. This means that we can cater for quite a large range of
conditions as we recognise that people don’t usually fall neatly into one diagnostic box.

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Nua Healthcare’s mental health services:
Include our approved centres and community mental health homes.
Provide total care and support to both new and existing service users.
Our approved centres are registered with the Mental Health Commission.
Features wellness recovery action planning, which focuses on delivering recovery-focused outcomes.
Are designed and delivered in a highly personalised way.

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Regulator: Mental Health Commission (MHC)
The Mental Health Commission is an independent statutory organisation that was set up under the Mental Health
Act 2001.
Its function is to promote, encourage and foster high standards and good practices in the delivery of mental
health services and to protect the interests of patients.
The Mental Health Commission receives funding from the government but does not take direction from any
outside organisation.
It has two important jobs:
1. To make sure that mental health services maintain the high standards and good practices
2. To protect the interests of people using mental health services

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The Mental Health Commission:
Is an independent statutory organisation.
Was established in law by the Mental Health Act 2001.
Has two important jobs:
1. To make sure that mental health services maintain the high standards and good practices
2. To protect the interests of people using mental health services

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Funders and families
Nua’s main funder is Ireland’s Health Service Executive (HSE) and they fund us through three main areas:
1. Disability services
2. Mental health
3. Tusla – Child and Family Agency
Other funders include:
1. The Northern Health and Social Care Trust
2. Nua also receives High Court referrals for the provision of services to individuals
We work in partnership with families and all stakeholders to get the best outcomes for our service users.

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Nua’s funders are:
Ireland’s Health Service Executive (HSE)
The Northern Health and Social Care Trust
High Court referrals
We work in partnership with families for best outcomes for our clients.

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Associate professionals, advocacy and An Gardai Síochána
Nua provides access to a broad range of highly qualified clinical professionals across
intellectual disability services, mental health services and supported living services in:
1. Consultant child and adult psychiatry
2. Behavioural and clinical psychology
3. Forensic psychology
4. Counselling
5. Cognitive behavioural therapy
6. Dialectic behavioural therapy
7. Clinical dietetics
8. Nursing
9. Occupational therapy
10. Play therapy
11. Art and music therapy
12. Physiotherapy
13. Psychotherapy
14. Sensory integration therapy
15. Speech and language therapy

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Associate professionals, advocacy and An Gardai Síochána
Nua facilitates networking between different agencies to help our clients to access these
professional services, including:
1.
2.
3.
4.
5.
6.
7.
National Advocacy Service (NAS)
An Gardai Síochána
National adult education services
HSE representatives
Aftercare workers
Ward of Court offices
Guardian ad Litem [GOL]

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Nua works with professionals, advocacy and An Gardai Síochána to:
• Help our clients to access a broad range of highly qualified clinical professionals across intellectual disability
services, mental health services and supported living services.
• Facilitate networking between different agencies.

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Our services

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Mission, vision and values
Mission
Nua Healthcare Services will facilitate and
support people who use our services to
pursue meaningful personalised lifestyles.
Vision
MISSION
At Nua Healthcare, we believe everyone
should have the opportunity to live a
healthy, active and fulfilling life. This
ethos is at the heart of everything we
do.
We provide everyone we support with
the opportunity to continue to live life to
the full. We actively encourage service
users to become more self-reliant, to
make decisions for themselves, and
ultimately, to move on to more
independent living arrangements.
We facilitate and support our service
users to pursue meaningful and
personalised lifestyles. We provide
individually planned education,
employment and leisure opportunities
to support each individual in their
ongoing development.
We facilitate and support our service users to
pursue meaningful and personalised lifestyles.
We provide individually planned education,
employment and leisure opportunities to
support each individual in their ongoing
development.
VISION
Values
VALUES
• Dignity and respect:
We embrace the uniqueness of each
individual.
• Personalised:
We facilitate and support people to develop at
thier own unique pace, in pursuit of a
meaningful lifestyle.
• Partnership:
We work in partnership with the service user,
their family and all other relevant
stakeholders, to facilitate and support optimal
outcomes for the individual.
• Community:
We facilitate and support people who use our
services to embrace and contribute to the
communities in which they live.

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Nua’s services are designed and developed around four principles:
1. Dignity and respect – we embrace the uniqueness of each individual.
2. Personalised – we facilitate and support people as they develop at their own unique pace and enjoy a meaningful
lifestyle.
3. Partnership – we work in partnership with our service users.
4. Community – we facilitate and support those who use our service as they embrace and contribute to the
community in which they live.

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Residential services
Nua Healthcare operates a number designated centres throughout the island of Ireland. These services are
dedicated to either children or adults with intellectual disabilities.
Nua Healthcare operates a number mental health community residences throughout the island of Ireland. These
services are dedicated to adults with mental health diagnosis and related conditions.
Each service is registered with or notified to the relevant regulatory body and in all instances delivers services that
are determined by its centre-specific statement of purpose.
Nua’s residential services cater for people with mild, moderate and severe (and often co-morbid) diagnosis and
presentation.
Our service users present with a range of needs and the services we provide include:
1. Intellectual disability services
2. Autism / autistic spectrum disorders
3. Acquired brain injuries
4. Personality disorders
5. Challenging behaviour
6. Mental health services

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Nua Healthcare operates a number residential centres across the island of Ireland for both children and adults with
intellectual disabilities and or mental health conditions:
Each centre is registered with or nominated to the relevant regulator. The Health Information and Quality
Authority [HIQA] or The Mental Health Commission [MHC] and delivers services that are determined by its
centre-specific statement of purpose.
Nua’s residential services cater for people with mild, moderate and severe (and often co-morbid) diagnosis and
presentation.
Service users supported by Nua have a range of needs.

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Supported living services
Nua’s supported living service operates from a number of care offices nationwide. With capacity to provide 24/7
care and support, individuals availing of our supported living services range in diagnosis and presentation,
including autism, personality disorder, acquired brain injury, challenging behaviour and mental health conditions.
Our supported living services provide flexible and responsive services to individuals and their families when they
most need help. Underpinned by the reassurance that they can access the broader Nua management and multidisciplinary team, we work tirelessly to create bespoke services to meet the immediate and longer term needs of
each individual.

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Nua’s supported living services:
Operate from a number of care offices nationwide and can provide 24/7 care and support.
Present flexible and responsive services to individuals and their families when they most need help.
Provide access to the broader Nua management and multi-disciplinary team.
Offer bespoke services to meet the immediate and longer term needs of each individual.

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Day services and community outreach
Day services
Our day services facilities offer a range of leisure, educational and vocational activities in a friendly and structured
environment. Nua day services operate as drop-in centres, helping clients to use them as a base from which to
access the wider community. Nua day services operate in accordance with the HSE’s New Directions model.
Person-centred support services ensure that the service user plays a fundamental role in the development,
planning, delivery and evaluation of their service. Each client can avail of a mixture of day services facilities,
community programmes and education links, depending on their wants, needs and individualised care plans.
We make it easier for each client to participate in their community and to socialise and develop new skills, while
expanding and improving their existing strengths. With the support of our day services teams, we help each
service user to become more self-reliant and independent.
cont.

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Day services and community outreach
Community outreach
Nua’s community outreach services are available to both children and adults with disabilities and mental health
conditions. Many individuals use Nua services as a stepping stone towards joining the rest of the community
when they feel they are ready. Our team of care staff work closely with each individual, preparing them for taking
on opportunities further afield and outside the realms of the day centres. To make this happen, the team works
collectively amongst other day service facilities, the staff teams, the local community and most importantly, in line
with each individual’s wants, needs and preferences.
Our community outreach team plans activities and events throughout the year, months in advance. Activities are
both educational and recreational and include the likes of trips to the Science Gallery, the National Museum of
Ireland, Dublin Zoo, The National Aquatic Centre, Newgrange, Blarney, the Giants Causeway and Titanic
Experience, the Cavan Centre, Tulfarris Activity Centre and much more.
Community outreach services also offer individuals an opportunity to join an array of sports clubs, including
soccer, Gaelic games, rugby, tennis and badminton. We also help them to get involved in local social clubs such as
bowling, walking groups, movie nights and disco nights as well as participating in a number of educational classes
such as cooking, knitting, independent living skills, life-long learning and much more.

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Our facilities and our team
Key facts
Est. 2004
Largest private sector
provider of intellectual
disability and mental
health services in Ireland
435 service users
• 283 in residential care
• 142 in supported living
1,900 employees
61 ID residential centres
1 approved centre
6 mental health
community residences
19 counties
Goals for service users
Regulation
Service users supported by
Nua present with a range of
needs.
Services provided include;
Intellectual disability services
• Autism / autistic spectrum
disorders
• Acquired brain injuries
• Personality disorders
• Challenging behaviour
• Vulnerable adults /
children
Mental health services
Supported living services
Ireland:
All 61 residential centres are
registered with HIQA
Mental health services are
registered with and inspected
by Mental Health Commission
International:
Three-year accreditation with
Commission on Accreditation
of Rehabilitation Facilities
(CARF)
Accreditation with UK’s
National Autistic Society
(NAS)
The goal is to work with
service users and assist them
to live fulfilled lives and as
independently as possible in
community-based settings
Personal plans are developed
for each service user based
on an individual
comprehensive needs
assessment and an
accompanying risk
assessment
Service users have access on
a weekly basis to;
Psychiatrists
Psychologists
Behavioural specialists
Speech and language
therapists
Occupational therapists
Nurses
GPs

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Nua is the largest private sector provider of intellectual disability and mental health services in Ireland:
• 423 service users
• 1,900 employees
Our services include:
• Intellectual disability services
• Mental health services
• Supported living services
We are regulated and or audited by:
• Health Information and Quality Authority [HIQA]
• Mental Health Commission [MHC]
• Commission on Accreditation of Rehabilitation Facilities
• UK’s National Autistic Society
Our goal for service users:
• To assist them to live fulfilled lives, as independently as possible in the community based settings

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What funders and families say
..
“Please know how much my family and I appreciate the care provided to our son. I see a
positive difference and I am delighted that he has support to engage in activities. I also
see the hard work that is put in to support him and can’t wait to be able to visit the
house and meet all of the staff”. Service user’s parent
“I would like to commend the team in Nua for achieving so much with the service user
and how they have managed to support her thus far during this pandemic. They have
been doing so well with social inclusion for her to date”. HSE representative
“John has been cared for with love since the day he came to Nua. He has thrived as staff
work with him to improve his life skills. Thanks to the hard work and perseverance of the
team in Stonehurst, he has improved so much. The team just ‘get John’ and encourage
him daily to reach his full potential – they are brilliant”. Service user’s parent
“The best opportunity I have had in my life is to live in Cull Water. I have learned how to
develop independent skills such as organisation, cooking, technology, routine, and
exercise. Since moving to Cull Water, I have been able to start thinking positively,
articulating my feelings resulting in positive behaviour towards others”. Service user

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Funders and families:
Recognise the hard work that Nua staff do every day.
Their recognition and support makes a rewarding job even more satisfying.
We have dozens of letters from service users’ parents and family members complimenting our services.

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What staff and service users say
Staff
• "Nua is a fast-paced and rewarding company to work for. Residents rights are at the heart of everything they do. The residents
are well supported and very well cared for." Social care worker, Nua Healthcare
"Nua has great opportunities and is a progressive organisation. There is a residents first approach and they are always looking
to improve the service and staff experience." Deputy team leader, Nua Healthcare
"Fantastic working with service users, great to have a positive impact on young peoples lives. It is great to be part of a team and
support is always offered where needed." Frontline staff member, Nua Healthcare
Service users
• "Well done Nua Healthcare and all your amazing staff for all the excellent work you do for those with special needs, you are
greatly appreciated." Service user’s parent
"I want to acknowledge thanks to the dedicated staff and management team where I reside in Nua. They dedicate their work to
supporting and protecting me. They are the best advisors and they allow me to make my own decisions. I personally feel that
Nua is my family and I have a great team supporting me. I want to say thank you." Nua Healthcare service user
"Thank you for everything you do for my sister. I know she appreciates the kindness and support you give to her on a daily
basis." Service user’s sister

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Staff and service users:
Consider Nua to be a rewarding place in which to work.
Recognise that service users rights are at the heart of everything we do.
Place a high value on our team work.
Really appreciate the fact that Nua feels like family.

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Our commitment to you
Nua Healthcare Services gives its commitment to each of its team members to treat them with dignity and
respect, to provide them with meaningful work opportunities and recognition for their individual and or team
work achievements.
Nua Healthcare Services also commits to investing in you, to supporting you develop towards your personal career
goals and to doing everything possible to maintaining your job security.
We will challenge you and we will support you in equal measures to be the best version of yourself and to
positively contribute towards the services we are all so privileged to be apart of.

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Nua commitments include:
Treating you with dignity and respect
Providing you with meaningful work opportunities
Recognition for achievements
Supporting your personal development
Doing everything possible to maintain job security

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Your commitment to us
All new team members must be totally committed to Nua Healthcare Services. That means being loyal, accountable
for what you do and working as part of the team by being flexible and dedicated to the service and to your fellow
team members.
Ultimately, you must commit to doing everything possible, both professionally and ethically, to provide the very best
service to our services users.

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Here’s what we expect from you:
Loyalty
Accountability
Working as a team player
Dedication
Flexibility
We all rely on each other to some extent in life – in our communities, at home and or at work – and we sincerely
hope that once you show that you now know more about our sector and our services, you will decide to join our
team.
The spirit with which you commit to us and we commit to you is the beginning of a long and successful partnership
for us all.