Role of management information system in courier service

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Presented By:
MUHAMMAD YOUNIS
(21IN033)
And
BASIT ALI
(21IN034)

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Role of Management Information System
In
COURIER SERVICE

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Design and Implementation of a Courier
Management System: A Case Study of Xpress
Courier Services in Kenya
Authors: John Kipkorir Cheruiyot, Kefa Rabah, and
Mary Wangari Kinoti
Source: International Journal of Science and
Research (IJSR), Volume 4, Issue 9, September
2015, pp. 1280-1284.

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SUMMARY
This case study discusses the design and implementation of a courier
management system for Xpress Courier Services, a courier company in Kenya. The
system was developed to automate the company's operations and improve its
service delivery to customers. The system includes features such as package
tracking, delivery scheduling, invoicing and billing, and customer management.
The authors describe the process of developing and implementing the system,
including the challenges faced and the benefits gained. The study concludes that
the system has significantly improved the efficiency and effectiveness of Xpress
Courier Services' operations and has resulted in increased customer satisfaction.

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PROBLEM STATEMENT
Xpress Courier Services, a courier company in Kenya, was facing challenges
in managing its operations manually. The company's manual processes were
inefficient and resulted in delays, errors, and poor customer service. The
company was also struggling to keep up with the increasing demand for its
services due to its limited capacity. Therefore, Xpress Courier Services needed
to automate its operations to improve efficiency, increase capacity, and
provide better service to customers.

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SOLUTION STATEMENT:
To address the challenges faced by Xpress Courier Services, the company decided to
develop and implement a courier management system. The system was designed to
automate the company's operations, including package tracking, delivery scheduling,
invoicing and billing, and customer management. The development process involved
identifying the requirements of the system, designing the system architecture, and
selecting appropriate technologies. The system was then implemented and tested, and
necessary modifications were made based on feedback. The system was finally rolled
out to all branches of the company.

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SOLUTION STATEMENT:
The courier management system resulted in several benefits for Xpress Courier
Services. Firstly, the system improved the efficiency of the company's operations by
reducing the time required to process packages and track deliveries. Secondly, the
system increased the capacity of the company by enabling it to process more packages
and handle more customers. Thirdly, the system improved the quality of service
provided by the company by reducing errors and providing better customer support.
Finally, the system enabled the company to generate reports and analyze data to
make better business decisions. Therefore, the courier management system was a
successful solution to the challenges faced by Xpress Courier Services.

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Title: An analysis of information systems in the
courier and logistics industry
Authors: Ana Paula Ferreira and Paula Oliveira
Source: Procedia Technology, Volume 16, 2014, pp. 1354-1362.

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SUMMARY
This case study analyzes the use of information systems in the courier and
logistics industry. The study examines the various types of information systems
used in the industry, such as tracking systems, warehouse management
systems, and transportation management systems. The authors also discuss the
benefits and challenges of using these systems, including improved efficiency,
increased customer satisfaction, and higher costs. The study concludes that the
effective use of information systems is essential for the success of courier and
logistics companies in today's competitive market.

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PROBLEM STATEMENT
Courier and logistics companies are facing challenges in managing their
operations efficiently and effectively. These challenges include delays, errors,
and poor customer service due to manual processes and limited capacity. To
address these challenges, courier and logistics companies need to adopt
information systems that can improve the efficiency and effectiveness of their
operations.

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SOLUTION STATEMENT:
The solution to the challenges faced by courier and logistics companies is the adoption of
information systems such as tracking systems, warehouse management systems, and
transportation management systems. These systems can automate and optimize various
aspects of the operations, such as package tracking, inventory management, and
transportation planning. The adoption of information systems can improve the efficiency
and effectiveness of courier and logistics operations by reducing errors, streamlining
processes, and enhancing customer satisfaction.

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SOLUTION STATEMENT:
However, the adoption of information systems can also be a challenge for courier and logistics
companies, as it requires significant investment in hardware, software, and training.
Integration of different information systems can also be a challenge, as companies must
ensure that the systems work together seamlessly.

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The design and implementation of an ecommerce system for a courier service
company.
Authors: Jianhua Hou and Yue Wang
Source: International Journal of Digital Content Technology and its
Applications, Volume 5, Issue 5, 2011, pp. 56-63.

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SUMMARY
This case study describes the design and implementation of an e-commerce
system for a courier service company in China. The study examines the
challenges faced by the company in managing its operations manually and the
benefits of adopting an e-commerce system, including improved efficiency and
customer service. The authors also discuss the design and implementation of
the system, including the use of technologies such as Java, SQL, and HTML. The
study concludes that the e-commerce system has improved the company's
operations and customer service and is a successful solution to the challenges
faced by the company.

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PROBLEM STATEMENT
The courier service company in China was facing challenges in managing its
operations manually, which resulted in delays, errors, and poor customer
service. To address these challenges, the company needed to adopt an
information system that could improve the efficiency and effectiveness of its
operations and enhance customer service.

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SOLUTION STATEMENT:
The solution to the challenges faced by the courier service company in China was the
adoption of an e-commerce system that would enable customers to book and track
deliveries online and streamline the company's operations. The e-commerce system was
designed and implemented using technologies such as Java, SQL, and HTML. The system
enabled customers to book and track deliveries online and provided the company with
real-time data on package status and delivery times.

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THANKS