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Основы бизнес-анализа
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Fundamentals ofBusiness Analysis
By KONSTANTIN MULYARCHIK, PhD
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UNDERSTANDINGBUSINESS FROM INSIDE
TOPIC 3
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UNDERSTANDING BUSINESS INCLUDES1. understanding business as a system,
2. understanding context in which the
business works,
3. understanding evolution laws of
businesses,
4. understanding problems that arise in
businesses.
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STRUCTURE OF A BUSINESS• Organizational structure
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• Business processes
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WHAT IS A PROCESSA process – is a set of interconnected and interacting activities that
transforms “input” into “output”.
Input
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Process
Output
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WHAT IS A BUSINESS PROCESSA business process – is a collection of related, structured activities or
tasks that produce a specific service or product (serve a particular
goal) for a particular customer(s).
Control
Input
►►
Output
Resource
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WHY BUSINESS PROCESSES ?1.
Business process aims at a particular GOAL
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Business process focuses on producing THE OUTPUT
For this business processes have:
Input (Input streams and suppliers)
Output (Output streams and consumers)
Process participants and Activities
Process owner
Resources
Metrics
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RESOURCES IN BUSINESS PROCESSFacilities and
equipment
• machinery
• spare parts
• buildings
Documents
• instructions
• standards
• reference documentation
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CLASSIFICATION OF BUSINESS PROCESSESManagement
Improvement
Operational
Supporting
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DOCUMENTING BUSINESS PROCESSEStextual
tabular
graphical
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BUSINESS PROCESS MODEL AND NOTATIONBusiness Process Model and
Notation (BPMN) is a standard
for
business
process
modeling that provides a
graphical
notation
for
specifying business processes.
Current version – BPMN 2.0.
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EXAMPLE OF A BPMN DIAGRAMCONFIDENTIAL
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DESCRIBING BUSINESS PROCESSES IN ORGANIZATION1
Determine the external clients of the organization and inputs/ outputs for the
organization as a whole.
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Identify and list key business processes of the organization, which form the external
outputs.
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Determine the internal inputs/outputs of each process and identify the missing
supporting business processes.
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Describe each business process as a set of functions
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Distribute the resulting functions for subdivisions of organization.
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Describe in detail each process using the selected methods
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REVEALING BUSINESS PROCESSES IN ORGANIZATIONStep 1. Determine the external clients of the organization and inputs/
outputs for the organization as a whole.
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DESCRIBING BUSINESS PROCESSES IN ORGANIZATIONStep 2: Create a list of key business processes of the organization,
which form the external outputs.
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DESCRIBING BUSINESS PROCESSES IN ORGANIZATIONStep 3. Determine the internal inputs/outputs of each process and
identify the missing supporting business processes.
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DESCRIBING BUSINESS PROCESSES IN ORGANIZATIONStep 4. Describe each business process as a set of functions.
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DESCRIBING BUSINESS PROCESSES IN ORGANIZATIONStep 5. Distribute the resulting functions for subdivisions of organization.
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DESCRIBING BUSINESS PROCESSES IN ORGANIZATIONStep 6. Describe in detail each process using the selected methods
(BPMN, IDEF0, IDEF3, DFD, ARIS VAD, ARIS eEPC).
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THE RESULTS OF THE BUSINESS PROCESSES DESCRIPTION• Description of inputs / outputs
• Technology of performing the work
• Responsibility of organizational units (departments, employees) for
the work performed
• Management of the work and organizational units
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PRACTICAL TASK 2 DESCRIBING BUSINESS PROCESSES• Take any company (you’re currently working with, your client, any
well-known)
• Analyze and describe its business processes according to the discusses
above six steps.
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SEE YOU NEXT TIME!CONFIDENTIAL
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