Certified Business Process Professional

1.

Certified Business Process
Professional (CBPP®)
Exam Overview

2. What is the CBPP ®?

ABPMP
BPM Certification means that an individual
has:
– Achieved appropriate professional experience and/or
education;
– Passed a rigorous examination (140 questions)
– Agreed to abide by a professional
code of conduct;
– Committed to maintaining an
active credential through meeting
continuing professional development requirements.
© ABPMP
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3. Experience Qualification

ABPMP
• 4 Years
• Process management, Process
Improvement, or Process Transformation
experience
• Documented experience and qualifications
• Disclaimer: Preparing for the CBPP®
exam is geared toward the experienced
practitioner in the knowledge areas
contained in the BPM CBOK®
© ABPMP
3

4. How to Prepare

CBOK
How to Prepare
Through ABPMP’s eStore at
https://www.createspace.com/337
6044
Download a PDF copy through
ABPMP’s member section at
http://www.abpmp.org/displayco
mmon.cfm?an=1&subarticlenbr=1
39
Study Guide (available at
participating Chapters)
4

5. Why the BPM CBOK®?

ABPMP
• The BPM CBOK® is the “WHAT” of BPM
• One must first know the WHAT before one can
completely understand the HOW of putting it all
together into a comprehensive, sustainable
whole.
• Until now, there has been no comprehensive
resource espousing the skills and competencies
until the BPM CBOK®
© ABPMP
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6. BPM CBOK® Knowledge Areas

Knowledge Areas
Business Process Management
Process
Modeling
Process
Analysis
Process
Design
Process
Transform
Process
Perform
Mgt
Business Process Management Technologies
Process Management Organization
Enterprise Process Management
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7. 1.0 Business Process Management (7 Questions)

1.1 Business Process Principles
Articulate the definition of Business Process Management, why organizations
implement BPM, how they apply the philosophy and the goal for BPM projects
Describe the drivers and the impact on the organization
1.2 BPM Lifecycle:
Describe the phases of BPM implementation, the methodology and the projects
that would impact the goals of the organization
Understand the BPM lifecycle and the various activities at each phase
1. 3 BPM Professionals
Understand the principles of change with the shift from an organizational and
hierarchical focus changing to a process based focus
Describe the roles required for moving to a process centric organization
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8. 2.0 Process Analysis (15 Questions)

2.1 Process Analysis
Define the term process analysis
Recognize how processes cross various functional areas and the challenges that result
for process improvement efforts.
Describe the various methods to collect information
2.2 Process Analysis - Techniques
Define and describe model types and components
Recognize how processes cross various functional areas and the challenges that result
for process improvement efforts.
Describe the benefits of capturing process documentation
2.3 Process Analysis - Approaches
Define the role of the process analyst for capturing process documentation
Understand the use of varied levels of detail used to capture process activities and
procedures
Describe the various methods to collect information
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9. Chapter 2 Key Concepts

1
Business Process Management (BPM) is a disciplined approach to identify, design, execute, document,
measure, monitor, and control both automated and non-automated business processes to achieve
consistent, targeted results consistent with an organization’s strategic goals.
2
BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement,
innovation, and management of end-to-end business processes that drive business results, create value,
and enable an organization to meet its business objectives with more agility.
3
It enables an enterprise to align its business processes to its business strategy leading to effective overall
company performance through improvements of specific work activities either within a specific
department, across the enterprise, or between organizations.
4
A process is a defined set of activities or behaviors performed by humans or machines to achieve one or
more goals.
5
There are three types of business processes: primary, support and management.
Primary processes are cross-functional in nature and make up the value chain.
Support processes such as human resources and IT enable other processes.
Management processes are used to measure, monitor and control business activities. Management processes ensure
that primary and supporting processes meet operational, financial, regulatory, and legal goals.
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10. Key Concepts

6
BPM Critical Success Factors include the following:
alignment of business strategy, value-chain definitions, and business processes
establishment of enterprise and business unit goals to meet business strategy
development of action plans and business tactics to successfully meet the
organization’s goals
assignment of executive sponsorship, responsibility, authority and accountability
for processes leading to attainment of goals
assignment of clear process ownership along with authority to engineer change
establish metrics, measure, and monitor process
institutionalize practices such as continuous improvement investigations, change
management, change controls, and proper leverage of BPM products and tools
that lead to improvements and change
standardize and automate business processes and related methodologies across
the enterprise
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11. Key Concepts

7 BPM is a professional discipline made up of eight sub-disciplines:
Modeling, Analysis, Design, Performance Measurement, Transformation,
Organization, Enterprise Process Management and Technology.
8 The four cornerstones of BPM are Values, Beliefs, Leadership, and Culture.
9 The BPM lifecycle includes Planning and Strategy followed by Analysis,
Design and Modeling, Implementation, Monitoring, and Controlling thereby
leading to Refinement.
10 Key factors impacting the BPM lifecycle are organization, process definition,
responsibility, sponsorship, measurement, awareness, alignment,
information technology, and BPM methodology.
11 A key element of BPM is the identification and definition of computing
financial and operational controls. Achieving successful adherence to these
controls requires the design, testing, implementation, and monitoring of
control activities.
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12. 3.0 Process Modeling (16 Questions)

3.1 Process Modeling Notations
Understand the origin and the types of business process modeling
Distinguish between the Value Stream, Activity Based Costing methods and other
approaches used to model business process information
Identify the types of process models
Describe the common standards of process modeling
Identify the key components of an effective symbols charts and functions
3.2 The Uses of Process Models
Business Process models are used to identify process activities; address the various ways
process models can facilitate process change
Incorporate the role and the added value of modeling
Understand how data collected from process analysis is used to propose changes to the
process; incorporate other tools for process simulation and optimization
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13. Chapter 3 Summary & Key Concepts

Chapter 3 Summary & Key Concepts
1. Process models are simplified representations of some business
activity.
2. A process model serves as a means to communicate several
different aspects of a business process.
3. Process models are used to document, analyze or design a
business model
4. Process models are useful as documentation, a means for
communication and alignment, design and requirements, or a
means to analyze aspects of the process, training, and
explanation.
5. Different levels or perspectives of business processes are
expressed by models showing different scopes and levels of detail
for different audiences and purposes
6. There are many different styles of process modeling notation and
ways to develop process models.
5/5/2009
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14.

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15. 4.0 Process Design &Transformation (18 Questions)

4.0 Process Design &Transformation
(18 Questions)
4.1 Process Design
Understand the impact of the logical and physical aspects on the process design
Identify the reasons for process design and opportunities for transformation
Describe how the gaps in the current state are leveraged for business process information
Describe common process analysis elements required for effective process design
considerations
Identify the elements considered to design an effective process flow
4.2 Critical Success Factors for Process Transformation
Identify the critical success factors required to identify process activities and facilitate
process change
Describe the role process owners, executive sponsors and analysts provide for successful
process transformation
Understand how process methodologies and frameworks help guide the process analysis
required for process transformation
Understand how data collected from process analysis is used to propose changes to the
process; incorporate other tools for process simulation and optimization
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16. 5.0 Process Performance Management (14 Questions)

5.1 Effective Process Measures
Understand the role and objectives of measurements and metrics in the Process
Performance Management
Describe fundamental metrics dimensions and characteristics of effective metrics
Describe the concept of "value added" versus "non-value added" measurement
approaches
5.2 Importance and benefits of process performance management
Understand the benefits of cross-functional process improvement efforts versus isolated
functional area improvements
Understand the reasons for continuous process monitoring and control
Describe the role of business intelligence in decision support for process owners and
managers
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17. 6.0 Process Improvement Methodologies

6.1 Alignment of business process and enterprise performance
Understand the various methodologies used to assess process performance and
to support continuous improvement
Understand the difference between the key approaches to process improvement
methods; explain the key differences in the tools used by each
Understand the difference between functional and cross-functional (enterprise
level) metrics
6.2 Modeling and simulation
Describe the difference between Process Measuring and Modeling and
Simulation
Understand the process of Modeling and Simulation and describe its objectives
and benefits
6.3 Decision support for process owners and managers
Familiarize with common decision support frameworks and their benefits
Describe the reasons for planning for monitoring and controlling of business
processes
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18. 7.0 Process Organization & Change Management

7.0 Process Organization &
Change Management
7.1 Process Orientation
Distinguish between the horizontal focus of the organization versus the
traditional vertical focus
Understand the definition of a process centric enterprise and the impact it can
have on management’s accountability for performance
7.2 Characteristics of the process culture
Understand what the characteristics of an enterprise process culture are and
how they support the process centric strategies
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19. 7.0 Process Organization & Change Management

7.0 Process Organization &
Change Management
Process Management and Governance Roles
Define the role of the process owner
Describe how the process owner’s responsibilities differ from those of the
functional manager.
Describe and distinguish the different roles of the process owner, the project
manager, the process analyst and the process governance team to accomplish
their main responsibility
Organizational Change Management
Understand how process integration will impact to the traditional organizational
structure and management roles
Define the change management issues encountered in implementing process
changes and role definition.
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20. 8.0 Enterprise Process Management (EPM)

Enterprise Process Governance
Understand concepts of the Enterprise Process Management as a way of
expressing strategy in terms of cross-functional activity
Identify main factors that impact cross-functional enterprise decision making
Describe reasons and objectives of Enterprise Process Governance
Describe benefits of EPM and importance of business knowledge, roles and
responsibilities, goals and priorities
Describe aspects of the Customer Centric Measurement Framework
Describe activities of process assessment
Process Frameworks
Uses and benefits of different frameworks to achieve the benefits of establishing
of common definitions and standardized processes
Describe major elements of an Enterprise Framework Model
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21. 9.0 Business Process Management Systems (BPMS)

8.1 BPM System Architecture
Understand what the ......
8.2 BPM System Components
Distinguish between the ......
enterprise and the impact it can have on performance
8.3 Business Process Rules
Understand what the ......
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