Phone talk

1.

PHONE TALK

2.

Hello !
Hi !
Good morning !
Good afternoon !
Good day !
Good evening !
- HELLO !

3.

SMILE FIRST !

4.

Hello ! How may I help you?
Hello ! How can I help you?
Hello ! Novator company,
manager Julia is speaking. How
may I help you?
Hello ! Ekaterina is listening,
how may I help you?

5.

Hello ! I am Julia, how may I
help you?
Hello ! Novator? Manager
Aleksey on a phone, how can I
help you ?
Hello ! Novator company. Julia’s
on the phone.

6.

Hello, is Aleksey there?
Is Aleksey in?
May I speak to him, please?
Can I speak to him, please?
This is Daniel calling for Julia.
May I talk to Ekaterina?

7.

Who is calling /
speaking, please?
Can I have your name, please?
May I ask who is calling?
Who is calling him / her?
Who should I say is calling?

8.

Who would you like to
speak to?
What number are you calling?
What department do you want?
Do you know the person’s name?
Have you called us before?

9.

Hello, is Aleksey there?
Is Aleksey in?
May I speak to him, please?
Can I speak to him, please?
This is Daniel calling for Julia.
May I talk to Ekaterina?

10.

GET A PAUSE!
One moment, please !
Just a moment, please.
Hang on a second, please.
A moment !
Excuse me for a moment.

11.

GET A PAUSE!
Hold the line!
Hold on, please.
Can you hold please? It won’t
take long.
I am sorry to keep you waiting!
I apologize you had to wait.

12.

GET A PAUSE!
Let me, please, put you through
to him.
His line is busy, sorry. Will you
wait a little?
He is on a meeting right now,
sorry, can you return the call
later, please?

13.

START ANSWER
Sorry ! Aleksey is not around,
maybe I can help you?
What can I help you with?
How can I help you?

14.

START ANSWER
Sorry ! Aleksey is in Moscow
today.
Sorry, he is not around today.
Sorry, he is not in the office at
the moment.
He is not in.

15.

START ANSWER
He is ....
- on a business trip.
- in Hawaii.
- on vacation
- not in town.
- at the meeting.
- at lunch.
- at home.

16.

START ANSWER
He is ....
- on another line.
- taking another call.
- in a conference right now.
- busy.
- with a customer.
- tied up.
- unavailable for now.

17.

START ANSWER
He just stepped out of the office.
He’s just gone out.
He’s away on a business at the
moment.
He is busy with the guests.

18.

START ANSWER
He will be back at 5.
He will be back in 5 minutes.
I think he will be back by 11
o’clock.
I am sure he will be back soon.

19.

START ANSWER
He should be back shortly.
He won’t be back until next week.
He is expected the day after
tomorrow.
He won’t be long.

20.

START ANSWER
He he would be back on Friday.
He usually gets here after 9 am.
He stays at the office till 6 pm.
Can someone else help you?

21.

START ANSWER
He he will be available in the
afternoon.
He said he would finish in an hour.
He shouldn’t be longer than 5
minutes.
I am afraid he will be busy all day.

22.

START ANSWER
Can I give you his assistant?
Do you wish to speak to someone
else?
Let me please, find someone who
can help you.
Is this urgent?

23.

START ANSWER
Can I take a message for him?
Would you like to leave a message?
Should I ask him call you back?
Can you call back a little later?
Can I give her a message?

24.

START ANSWER
May I have your name and number,
(address), please?
When can he contact you?
When should he return your call?
We already have your number.

25.

START ANSWER
Ok. I will pass him your message.
I’ll let him know about your call.
I’ll ask him to call you back asap.
I’ll make sure the message reaches
him.

26.

START ANSWER
I am sorry, you’ve got the
wrong number.
You dialed a wrong number.
This is not the right number,
you need to dial +7...... Thanks!

27.

START ANSWER
Who is this?
Who am I talking to ?
What company do you represent ?
Where do you call from ?
Can you speak to me?

28.

ANSWER !
Would you wait for a moment ?
Would you wait for a minute ?
Could you talk to me ?
Can you ask me your questions ?
Maybe we can discuss everything?

29.

ANSWER !
Could you say it again, please?
Would you repeat that?
What did you say, sorry?
Could you speak a little slower,
please?
Please, say it again?

30.

ANSWER !
Sorry, you are speaking too
quickly.
One minute please, you are going
too fast.
Can you slow down a bit?

31.

ANSWER !
Would you mind to repeat, please?
Could you spell that, please?
Could you speak up a bit?
Could you speak a bit louder?
Could you recall again, please?

32.

ANSWER !
I am sorry, I didn’t catch what you
said.
I am afraid I don’y follow you.
I didn’t understand what you just
said.

33.

ANSWER !
I think we have a bad connection –
can you call me again?
Can you recall / reconnect me,
please?
We were cut off, sorry!

34.

ANSWER !
Thank you for calling.
You’ve been most helpful.
Thank you for letting me know.
I appreciate your call.

35.

YOUR CALL
Good morning, NOVATOR company,
Julia calling.
Hello, NOVATOR, Katherina speaking.
Morning, Aleksey from NOVATOR is on
a phone.

36.

YOUR CALL
May I speak to Mr.Smith, please?
I’d like to speak to a manager.
Could I speak to Aleks, the manager,
please?
Could I speak to a sales manager?

37.

YOUR CALL
Can I have an Accounting Department,
please?
Put me through to the After Sales
Service, please.
Can you get Ms. Smith on a phone,
please?

38.

YOUR CALL
Hello, is this Alex?
Hello, is Mr. Smith there?
Hi, I am calling from Yoshkar-Ola,
Russia.
May I speak to a Supply manager of
your company?

39.

YOUR CALL
Hi, I am calling on behalf of NOVATOR
company
It’s a personal call.
It’s confidential.
Can you pass Alex that Julia is calling?
Could tell him it’s Katherina calling?

40.

YOUR CALL
Hi, who should I talk about.... ?
Who should I contact to?
Where can I reach him?
How can I talk to a manager
responsible for the sales and
purchases?

41.

YOUR CALL
When will he be back?
When do you expect him back?
Do you know the time he’ll be back?
What time do you think he’ll be back?
When should I call him?

42.

YOUR CALL
What would be the best time to call
him?
Do you know how long he will be
away?
Do you have an idea about when he
comes back / returns?
Should I call him later?

43.

YOUR CALL
When can I get hold of him?
Do you know when he will be finished?
He is expecting my call. What time
should I phone again?
Can you make sure the information of
my call gets to him?

44.

YOUR CALL
Could he call me back, please?
Please, ask him to call me back.
Could you tell him Alex from NOVATOR
company called?
Would you pass him a message?
Can you take a message for him?

45.

YOUR CALL
Could you tell him Alex called
regarding the contract?
Can you make sure he gets the
message asap?
Could you pass him that the contract
has been signed and we need to meet?

46.

YOUR CALL
I call him in regard of the contract.
It’s about the....
- training meeting.
- the negotiations.
- possible cooperation.
- the delivery of goods.
- the shipping of the order.
- the appointment we made earlier.

47.

YOUR CALL
I’ll be glad to discuss this with you.
I can talk to you in this matter.
We can discuss this issue right now.
It would be better if you sent an e-mail.
Could you send us an e-mail with ,ore
details, please?

48.

YOUR CALL
Thank you for letting me know.
I will discuss it with my colleagues.
Could you call us again on Friday at 5?
Can we get back to this some time
later?
I will think about it, for sure.

49.

YOUR CALL
Change SURE to
-Definitely
- Certainly
-Of course
-Absolutely / Very well / Perfect

50.

APPOINTMENT
I want to make an appointment with teh
CEO of your company in regard to the
cooperation.
Could I make an appointment with Mr
Smith?
Is it possible to set an appointment for
a phone conversation between our
CEOs?

51.

APPOINTMENT
Is 3 pm on Thursday, the 22nd suitable
for you?
Is 5 pm a convenient time for an
aapointment?
Would you be available on Monday?
Can we move our appointement for a
day later?

52.

APPOINTMENT
Let me check with my schedule /
timetable?
What is your agenda in regard to the
phone conversation?
I think that 3 pm suits me perfectly.
I am not available after 5 pm, sorry.

53.

APPOINTMENT
I am sorry, but 5 pm isn’t suitable.
I am afraid it is too early on our time.
Although 3 pm is too late.
I am not free then.
I guess I need to think about the
timing.

54.

APPOINTMENT
How about noon?
I would like to offer you the 3pm time.
Is 3.30 suitable for your boss?
Maybe 10 in the morning is more
suitable for you.
Will 11 suit you well?

55.

APPOINTMENT
I call you to confirm the appointment
made for 4 pm tonight.
I am calling to let you know that our
CEO is asking to postpone the
appointment.
I am sorry, I will not be able to keep my
appointment.

56.

APPOINTMENT
I am terribly sorry, but I have to break
our appointment for tomorrow.
I am afraid I need ot cancel the
appointment made for our CEO.
I am calling in regard to the
appointment....
Can you confirm the appointment?

57.

TRANSLATE AND CONTINUE IF NEEDED
I would like to send this by air mail.
I would like to send it by an express.
I need to insure this.
Please, correct the addressee.
Are you going to offer a general delivery?
This package must be insured.
Do you follow me?
What message has been left?

58.

TRANSLATE AND CONTINUE IF NEEDED
Do you know what is your international
code?
What is the country code for Russia?
Can you speak a bit louder?
My office number is......
My cell-phone number is.......
Please, dial again.
My phone is out of order.
I’ll call you right back.

59.

TRANSLATE AND CONTINUE IF NEEDED
What number did you dial?
I would like to send it by an express.
I want to make a phone call to Russia.
The line was busy.
The number is unlisted.
Can I dial directly?
Sorry, you got the wrong number.
Hold the line, please.

60.

TRANSLATE AND CONTINUE IF NEEDED
I’ll call you right back.
Who is calling, please?
Thank you for your phone call.
Did you just call?
Have you contacted us earlier?
What is the purpose of your call?
Are you looking forward to cooperation?
Do you consider having a contract with us?