Group_7

1.

IT-oriented viewpoint
Group 7:
Ekaterina Bakay CEO
Alena Zabrodskaia CIO
Eva Kastsiukova CPO
Anastasia Sharnina COO

2.

Structure of information systems AS IS
Accounting
system
Order
processing
system
Web site
Inventory
control system
MS Excel (for
accounting and
analytics)
Systems are not well integrated
-
self-made
2
Enterprise architecture

3.

Structure of information systems TO BE
ERP-lite
OMS
CRM
Web site
Inventory
control
system
Accounting
system
BI
Social
media
SCM
-
integrated
3
Enterprise architecture

4.

IS support of business functions
(primary activities) AS IS
Primary activities / Value creation
Marketing &
Customer
Acquisition
Excel
Online Sales
Website
In-Store Sales
& Customer
Handling
Order
processing
Warehousing
& Logistics
Inventory
control
Service & Repair
Execution
(Workshops)
Accounting
4
Enterprise architecture

5.

IS support of business functions
(primary activities) TO BE
Primary activities / Value creation
Service & Repair
Execution modified
(Standardized)
Centralized
Logistics & modified
Inventory
Management
Customer
Relationship & new
Advisory Services
Loyalty Program &
Community
new
Management
Website
ERP-lite
OMS
Online Sales
CRM
Accounting
Inventory
control
SCM
Social
media
BI
5
Enterprise architecture

6.

IS support of business functions
(management activities) AS IS
Management activities
Strategic
Leadership &
Oversight
Excel
Website
Financial
Management
& Control
Operational
Management
Order
processing
Procurement
Management
Inventory
control
Accounting
6
Enterprise architecture

7.

IS support of business functions
(management activities) TO BE
Management activities
Strategic
Leadership &
Oversight
Financial
Management
& Control
Operational new
Excellence &
Quality Assurance
Regional new
Management &
Coordination
Website
ERP-lite
OMS
CRM
Accounting
Inventory
control
SCM
Social
media
BI
7
Enterprise architecture

8.

IS support of business functions
(enabling activities) AS IS
Enabling activities
HR Support
Excel
Website
IT &
Administrative
Support
Procurement
Order
processing
Transportation
Inventory
control
Accounting
8
Enterprise architecture

9.

IS support of business functions
(enabling activities) TO BE
Enabling activities
Centralized HR
& Talent
Development
modified
IT & Digital
Platform
Management
modified
Centralized
Strategic
Procurement
Data Analytics
& Performance
Management
new
new
Website
ERP-lite
OMS
CRM
Accounting
Inventory
control
SCM
Social
media
BI
9
Enterprise architecture

10.

IS support of primary business functions (IS functions)
IS
IS Function
Primary activity
OMS
Order formation, order tracking, order closing, price
calculation
Service & Repair
Execution (Standardized)
Inventory
Stock level tracking, spare parts reservation, goods
receiving & write-off
SCM
Automatic purchase orders, delivery tracking, supplier
performance analytics, procurement planning
Inventory
control
Warehouse movements, stock discrepancy alerts,
reorder level setting
Social media
Customer engagement, communication, feedback
collection
CRM
Customer request tracking, storing customer data,
communication history
Website
Customer portal, information delivery, booking
interface
Website
Community announcements, events, loyalty-related
content
Social media
Community engagement campaigns, loyalty promotion
OMS
Online order creation, status tracking, payment
processing
Inventory
control
Real-time availability check, automatic reservation for
online orders
Website
Online catalog, online ordering interface
Centralized Logistics &
Inventory Management
Customer Relationship &
Advisory Services
Loyalty Program &
Community Management
Online Sales
10

11.

IS support of management business functions (IS functions)
IS
IS Function
Management activity
CRM
Customer segmentation, customer history analytics,
communication analytics
Strategic Leadership &
Oversight
BI
Executive dashboards, KPI monitoring, consolidated reporting
Website
Digital performance analytics (traffic, conversion, booking
behavior)
OMS
Revenue data, service flow analytics, workload overview
Accounting
Financial reporting, cost tracking, AP/AR, budgeting
Inventory
control
Inventory valuation, stock accuracy reports
BI
Performance dashboards, SLA/KPI tracking, quality metrics
OMS
Operational cycle monitoring, execution quality, turnaround time
CRM
QA insights from customer feedback, complaint analytics
Inventory
control
Supply performance visibility, stock reliability metrics
BI
Regional KPI dashboards, multi-location analytics
CRM
Regional segmentation, customer clusters by geography
Inventory
control
Regional stock monitoring, availability differences
SCM
Distribution planning, inter-location supply coordination
Financial Management &
Control
Operational Excellence &
Quality Assurance
Regional Management &
Coordination
1
1

12.

IS support of enabling business functions (IS functions)
IS
IS Function
Enabling activity
BI
KPI monitoring, Automated reporting for management
Centralized HR & Talent
Development
Accounting
Payments registration, expense tracking, regulatory
financial reporting
Centralized Strategic
Procurement
Inventory
control
Provides real time data on current stock levels, demand
forecasts, consumption patterns
SCM
Supplier database management, automatic purchase
orders, delivery tracking, supplier performance analytics
OMS
Order tracking, order closing, pivot tables, price calculation
CRM
Customer request tracking, keeping request history, storing
of customers' data
Inventory
control
Stock level tracking, stock discrepancy alerts, reorder level
setting
BI
Dashboard creation, KPI monitoring, financial & operational
analytics, forecasting & what-if modeling, data visualization,
automated reporting for management
Data Analytics &
Performance Management
12
Enterprise architecture

13.

Structuring of IS functions (1/2)
IS
Type of system
IS functions
IS 1
CRM
Customer request tracking
Keeping request history
Storing of customers’ data
Sending emails to customers
IS 2
OMS
Order formation
Order tracking
Order closing
Price calculation
Payment receipt formation
Pivot tables
IS 3
Inventory control system
Stock level tracking
Goods receiving & write-off
Warehouse movements
Spare parts reservation
Stock discrepancy alerts
Inventory recount module
Reorder level setting
13
Enterprise architecture

14.

Structuring of IS functions (2/2)
IS
Type of system
IS functions
IS 4
Accounting system
Regulatory financial reporting
Invoicing
Payments registration
Expense tracking
Payroll integrations
IS 5
SCM
Supplier database management
Automatic purchase orders
Delivery tracking
Supplier performance analytics
Forecasting & procurement planning
Integration with inventory system
IS 6
BI
Dashboard creation
KPI monitoring
Financial & operational analytics
Forecasting & what-if modeling
Data visualization
Automated reporting for management
14
Enterprise architecture