professional

1.

PROFESSIONAL
ETIQUETTE OF A
SERVICE AND
TOURISM WORKER

2.

Professional
Etiquette
A service and tourism worker is the face of an industry
that thrives on customer satisfaction. Excellent customer
service is not just about being friendly; it's about
demonstrating professional etiquette that builds trust
and loyalty. Here are key elements of professional
etiquette in service and tourism.

3.

Communication
Communication is the most important
key to finding mutual understanding
between client and worker. Here are
three basic criteria.
01.
Polite and Respectful: Always use polite
language and address customers
respectfully, regardless of their age,
background, or situation.
02.
Active Listening: Pay attention to
what customers are saying, ask
clarifying questions, and acknowledge
their concerns.
03.
Patience: Remain patient and calm,
even when dealing with difficult or
demanding customers.

4.

Phone calls
Phone calls are also a major part of
the job. There are also some rules to
follow in order to maintain your image
and come to a deal.
01.
Promptness: Answer the phone
promptly, ideally within 3 rings.
02.
Handle Complaints Calmly:
Remain patient and empathetic
when dealing with dissatisfied
callers.
03.
Transfer Appropriately: If you
can't help the caller, politely
transfer them to the appropriate
department or person.

5.

Appearance
The appearance of the employee also
affects the perception of the client.
You can tell by the appearance how
responsible and serious the company
is in its intentions.
01.
Dress Code: Follow the established
dress code for your workplace, ensuring
clothing is clean, ironed, and
appropriate for the environment.
02.
Grooming: Maintain a neat and
well-groomed appearance. This
includes clean hair, trimmed
nails, and appropriate makeup (if
applicable).
03.
Hygiene: Practice good personal
hygiene, including showering regularly,
using deodorant, and maintaining oral
hygiene.

6.

To summarize:
01
02
Communication
Phone calls
By adhering to these principles of
professional etiquette, service and
tourism workers can build a reputation for
excellence, create positive customer
experiences, and contribute to the
success of the industry.
03
Appearance