Quality and personnel. Nagoya

1.

NAGOYA
QUALITY AND
PERSONNEL
Group: EPD-211
The Manager Director: Maxim
Kuznetsov
Supervisor: Elena N. Matvienko

2.

PARTICIPANTS
Anastasia
Bogdanova
Corporate Head
Of Quality
Control
Daria Ivanova
Corporate Marketing
Manager
Anastasia
Chuvashova
Corporate Sales
Manager
Vitaly Voevoda
Corporate Financial
Manager
Maxim Kuznetsov
Manager Director
Maxim Zhatkin
Lidia Pinigina
Corporate Chief
Accountant
Production
Manager,
Newport
Dmitry Antipin
Anna Gavronova
Corporate
Personnel Manager
Stepan Filinov
Plant Manager,
Newport
Artem
Sokolnikov
Plant Manager
Assistant
Production Manager
Assistant
Danila Kratyuk
Personnel Manager,
Newport
Alena Ladisova
Plant Manager,
Nagoya

3.

NAGOYA
Product:
Audio system
Newport
Nagoya
Competitors:
• Japanese NAGA
• South Korean products
• European products

4.

AGENDA
to identify the problem;
to consider the reasons for the problem and
alternative to sort the issue;
to make a final decision.

5.

TOTAL NUMBER OF DEFECTIVE PRODUCTS
IN LAST 12 MONTHS
1400
number of defective
products
1200
Returned for
repair/replacement
under guarantee
Defects detected
before dispatch
1000
800
636
600
400
200
512
214
230
0
Newport
Nagoya

6.

ISSUE
quality at the
Newport
factory

7.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
Dmitry
Antipin
The Corporate
Personnel
Manager
PROBLEM:
ALTERNATIVELY DECISION:
loss of working hours.
minimizing the causes of loss of
working time.

8.

REASONS WORK HOURS LOST LAST YEAR
IN NEWPORT
250
Work accidents
1750
260
Accidents outside work
4030
Sickness
Family problems
1740
Personal problems
Travel problems
2050
2020
Unjustified absence

9.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
PROBLEMS:
low motivation of workers at
the Newport plant;
Stepan
Filinov
The Plant
Manager,
Newport
insufficient involvement of
employees in the production
process.
ALTERNATIVELY DECISIONS:
assign responsibility for the
repair of equipment to
employees;
reduce the number of
supervisory personnel at the
plant;
increase quality bonuses.

10.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
Artem
Sokolnikov
The Plant
Manager
Assistant
PROBLEMS:
ALTERNATIVELY DECISIONS:
bad human relationships;
provide benefits: sports and
entertainment activities;
lack of devotion of the
company's employees.
create a working council.

11.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
Lidia
Pinigina
The Production
Manager,
Newport
PROBLEM:
ALTERNATIVELY DECISION:
the difference in the mentality
of the Japanese and
Europeans.
full automation of production.

12.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
PROBLEM:
Anna
Gavronova
The Production
Manager
Assistant
insufficient qualification of
employees to work on existing
equipment.
ALTERNATIVELY DECISIONS:
organize advanced training
courses;
dismiss people who are doing
their job in bad faith.

13.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
PROBLEM:
Anastasia
Bogdanova
The Corporate
Head Of
Quality Control
factory workers in Nagoya and
Newport have a different
attitude to their work.
ALTERNATIVELY DECISIONS:
strengthening control over
working;
conditionsimproving the quality
of bonuses.

14.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
PROBLEM:
Daria
Ivanova
The Corporate
Marketing
Manager
inability to match Japanese
quality.
ALTERNATIVELY DECISIONS:
work out automation to reduce
defects;
reduce the number of
employees.

15.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
Anastasia
Chuvashova
The Corporate
Sales Manager
PROBLEM:
ALTERNATIVELY DECISION:
lack of personnel ready to fight
for our product, promote it and
improve quality.
inviting specialists from Japan
who will be committed to the
company and work for its
prosperity.

16.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
PROBLEMS:
insufficient financing of the
Newport factory;
Vitaly
Voevoda
The Corporate
Financial
Manager
low-quality materials and
components due to lack of
funding.
ALTERNATIVELY DECISIONS:
redistribution of company
finances;
conducting a full financial
audit;
search for new suppliers of
better materials and
components.

17.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
PROBLEMS:
irrational management of the
plant's budget by accounting;
Maxim
Zhatkin
The Corporate
Chief
Accountant
incorrect bookkeeping;
incompetence of accounting
staff.
ALTERNATIVELY DECISIONS:
conducting a full accounting
audit;
professional development of
employees of the accounting
staff;
dismissal of incompetent
accounting staff.

18.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
PROBLEMS:
unwillingness of employees to
participate in after-work
activities;
Danila
Kratyuk
dissatisfaction with the size of
quality bonuses;
The Personnel
Manager,
Newport
desire to have a higher salary
and longervacations.
ALTERNATIVELY DECISIONS:
selection of more motivated
employees;
automation of production.

19.

THE PROBLEMS AND ALTERNATIVE
DECISIONS
Alena
Ladisova
The Plant
Manager,
Nagoya
PROBLEMS:
ALTERNATIVELY DECISIONS:
workers are less happy at their
jobs;
improving working condition;
employees' lack of
understanding that they will
spend their entire working life
working with you;
worse bonuses, benefits,
management methods and
working conditions than in
Japan.
raising bonuses, benefits and
working conditions to the level
of Japan;
changing managers and
training them to work with
employees by type of Japan.

20.

THE PROBLEMS AND ALTERNATIVE DECISIONS
PROBLEM
low motivation of workers at the
Newport plant;
insufficient involvement of employees
in the production process;
ALTERNATIVE DECISION
minimizing the causes of loss of working time;
assign responsibility for the repair of equipment to
employees;
reduce the number of supervisory personnel;
lack of devotion of the company's
employees;
create a working council;
the difference in the mentality of the
Japanese and Europeans;
organize advanced training courses;
insufficient qualification of employees;
insufficient financing;
irrational management of the budget;
worse bonuses, benefits, management
methods and working conditions than
in Japan.
full automation of production;
inviting specialists from Japan;
distribution of company finances;
search for new suppliers of better materials and
components;
selection of more motivated employees;
raising bonuses, benefits and working conditions to the
level of Japan.

21.

FINAL DECISION
reduce the number of supervisory personnel;
create a working council;
organize advanced training courses;
inviting specialists from Japan;
raising bonuses, benefits and working
conditions to the level of Japan.

22.

NAGOYA
THANK FOR YOUR
ATTENTION
Group: EPD-211
The Manager Director: Maxim
Kuznetsov
Supervisor: Elena N. Matvienko